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Kylie22024308np6e
Participant
April 24, 2023
Answered

Subject Masking Issues

  • April 24, 2023
  • 4 replies
  • 1400 views

I have been having issues with my subject masking lately.  It will not detect the outline of the person or any of the individual features; such as the hair, eyes, etc.  When a subject is selected, it only shows a box around where the person is in the photo...not the person itself.  I have an older version of Lightroom Classic on my laptop & have not had the issue with the older version; leading me to assume it is a bug with the newest update. 

 

Additional Information: 

Version: 12.3 on Windows10

 

    Correct answer johnrellis

    Most problems with AI masking are caused by older, buggy graphics drivers. Try updating your graphics driver by going directly to the manufacturer's web site:
    https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4


    If that doesn't help, please copy/paste here the entire contents of the LR menu command Help > System Info -- that will let us see exactly which versions of hardware and software LR thinks you're running.

    4 replies

    lynzief
    lynzief
    Participant
    June 10, 2025

    I have a similar but slightly different issue with a brand new Mac Mini, 32gb RAM and I had the same issue with my previouis Mac Mini 32gb RAM.  When I use object to mask, no problem.  When I use subject it masks and then the mask immediately disappears and I have to go to object to use it.

    J
    John29992336dlj4
    Participant
    May 22, 2023

    I have been enjoying the new selection mask function for some time. I love it. But today it’s not working. When adding a Sky mask, it says no sky detected. When selecting the background mask, it selects the whole picture. When selecting people to mask, it creates a rectangle around the person. What’s going on? I am not aware if I did anything that could inadvertently affect the mask function. 

    Demo: when select people, it ends up with a rectangle.

    Here is my system info. I am using Windows 11. But it detected as Windows 10 Business version. I have been using this system for LrC for 5 months without a problem. 

     

    Lightroom Classic version: 12.3 [ 202304101834-a085245c ]
    License: Creative Cloud
    Language setting: en
    Operating system: Windows 10 - Business Edition
    Version: 10.0.22621
    Application architecture: x64
    System architecture: x64
    Logical processor count: 24
    Processor speed: 3.1GHz
    SqLite Version: 3.36.0
    CPU Utilisation: 0.0%
    Built-in memory: 65349.3 MB
    Dedicated GPU memory used by Lightroom: 7327.6MB / 16338.2MB (44%)
    Real memory available to Lightroom: 65349.3 MB
    Real memory used by Lightroom: 3701.7 MB (5.6%)
    Virtual memory used by Lightroom: 11498.6 MB
    GDI objects count: 823
    USER objects count: 2651
    Process handles count: 3899
    Memory cache size: 0.0MB
    Internal Camera Raw version: 15.3 [ 1451 ]
    Maximum thread count used by Camera Raw: 5
    Camera Raw SIMD optimization: SSE2,AVX,AVX2
    Camera Raw virtual memory: 994MB / 32674MB (3%)
    Camera Raw real memory: 1071MB / 65349MB (1%)
    System DPI setting: 144 DPI (high DPI mode)
    Desktop composition enabled: Yes
    Standard Preview Size: 3840 pixels
    Displays: 1) 3840x2160
    Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No
     
    Graphics Processor Info: 
    DirectX: AMD Radeon RX 6800 (31.0.12027.9001)
    Init State: GPU for Image Processing supported by default with custom export support
    User Preference: Auto
     
    Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
    Library Path: D:\Lightroom\Lightroom Catalog-v12.lrcat
    Settings Folder: C:\Users\johnx\AppData\Roaming\Adobe\Lightroom
     
    Installed Plugins: 
    1) AdobeStock
    2) Flickr
    3) Nikon Tether Plugin
     
    Config.lua flags: None
     
    Adapter #1: Vendor : 1002
    Device : 73bf
    Subsystem : 67051eae
    Revision : c3
    Video Memory : 16338
    Adapter #2: Vendor : 1414
    Device : 8c
    Subsystem : 0
    Revision : 0
    Video Memory : 0
    AudioDeviceIOBlockSize: 1024
    AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Headset Earphone (Plantronics Blackwire 5220 Series)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
    AudioDeviceNumberOfChannels: 2
    AudioDeviceSampleRate: 48000
    Build: LR5x19
    Direct2DEnabled: false
    GL_ACCUM_ALPHA_BITS: 8
    GL_ACCUM_BLUE_BITS: 8
    GL_ACCUM_GREEN_BITS: 8
    GL_ACCUM_RED_BITS: 8
    GL_ALPHA_BITS: 8
    GL_BLUE_BITS: 8
    GL_DEPTH_BITS: 32
    GL_GREEN_BITS: 8
    GL_MAX_3D_TEXTURE_SIZE: 8192
    GL_MAX_TEXTURE_SIZE: 16384
    GL_MAX_TEXTURE_UNITS: 8
    GL_MAX_VIEWPORT_DIMS: 16384,16384
    GL_RED_BITS: 8
    GL_RENDERER: AMD Radeon RX 6800
    GL_SHADING_LANGUAGE_VERSION: 4.60
    GL_STENCIL_BITS: 8
    GL_VENDOR: ATI Technologies Inc.
    GL_VERSION: 4.6.0 Compatibility Profile Context 22.20.27.09.230330
    GPUDeviceEnabled: false
    OGLEnabled: true

     

     

    F. McLion
    Community Expert
    F. McLionCommunity Expert
    Community Expert
    May 22, 2023

    Please try if it helps to update the graphic card driver: 

    https://www.amd.com/de/support/graphics/amd-radeon-6000-series/amd-radeon-6800-series/amd-radeon-rx-6800

     

    --- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---
      J
      John29992336dlj4
      Participant
      May 22, 2023

      Yes, that solved the problem. Thanks!

        johnrellis
        johnrellisCorrect answer
        Legend
        May 15, 2023

        Most problems with AI masking are caused by older, buggy graphics drivers. Try updating your graphics driver by going directly to the manufacturer's web site:
        https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4


        If that doesn't help, please copy/paste here the entire contents of the LR menu command Help > System Info -- that will let us see exactly which versions of hardware and software LR thinks you're running.

        K
        Kylie22024308np6eAuthor
        Participant
        May 17, 2023

        I updated the graphics drivers and that seemed to work.  Thank you

          G
          grantflemingphoto
          Participant
          April 24, 2023

          When I click on person 1 in mask it just puts a rectangle around subject. If I click select subject it just masks weird areas. Won't pick up skies in any photos. But it works on Lightroom mobile. What's going on?

          JohanElzenga
          Community Expert
          JohanElzengaCommunity Expert
          Community Expert
          April 24, 2023

          You may have to update your GPU drivers.

           

          -- Johan W. Elzenga
          johnrellis
          johnrellis
          Legend
          April 24, 2023

          To build on Johan's reply,  most problems with AI masking are caused by older, buggy graphics drivers. Try updating your graphics driver by going directly to the manufacturer's web site:
          https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4


          If that doesn't help, please copy/paste here the entire contents of the LR menu command Help > System Info -- that will let us see exactly which versions of hardware and software LR thinks you're running.

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