Skip to main content
L
laurar79029668
Participant
July 16, 2017
Answered

Subscription Cancelled

  • July 16, 2017
  • 3 replies
  • 365 views

I received an email that my subscription to Lightroom/Photoshop was cancelled unexpected. I've had a few issues of not being able to get into my Lightroom to edit a few times before, but SO confused why it has been cancelled? Anyone else has this problem (sidenote, I bought LR/PS through Amazon). Bad thing is I am trying to edit for family and I told them their photos would be ready by tomorrow! 

    This topic has been closed for replies.
    Correct answer Ian Lyons

    Hopefully this link gets you to the correct page for making contact https://helpx.adobe.com/uk/contact/support.html

    Click on the Lightroom badge then the button for the issue you're having. If you click enough buttons you get to telephone support number.

    3 replies

    dj_paige
    dj_paige
    Legend
    July 16, 2017

    Who was the e-mail from? Was it from Adobe, or someone else? This sounds to me like phishing, but until we know the details, we can't be sure.

    Ian Lyons
    Community Expert
    Ian LyonsCommunity ExpertCorrect answer
    Community Expert
    July 16, 2017

    Hopefully this link gets you to the correct page for making contact https://helpx.adobe.com/uk/contact/support.html

    Click on the Lightroom badge then the button for the issue you're having. If you click enough buttons you get to telephone support number.

    A
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    July 16, 2017

    You have to contact the Adobe support

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices