Participant

Answered

Suddenly unable to apply presets, and unable to log out

Forum|Forum|3 months ago
June 10, 2026
10 replies
285 views

So since 2 days ago, every time I try to apply a preset I get this pop-up saying “Some AI models are downloading. Please try again later.” that stays stuck at 0% and doesn't move.

I saw one of the possible fixes may be to log out and back in, but when trying to log out I also get an error, the one in the attached picture.

I've tried restarting my computer and router, changing firewall/antivirus settings, running as administrator, reinstalling LrC, and none work.

It seems like all of a sudden LrC can’t recognize that I am connected to the internet.

Does anyone have any other potential fixes? Thank you.

Correct answer Srishti Bali

Hi @Roi+B ,

I'm sorry to hear you're experiencing this issue. It appears to be related to a connection problem. Could you please try the following steps:

Check whether the issue occurs on a different network connection, such as a mobile hotspot.
Close Lightroom and any other Adobe applications that are currently running.
Sign out of the Creative Cloud desktop app.
Sign back in to the Creative Cloud desktop app.
Launch Lightroom directly from the Creative Cloud app.

Please let us know if this helps resolve the issue. If the problem persists, we recommend uninstalling and reinstalling Lightroom. Before uninstalling, please back up your Lightroom catalog data, including the following files:

xyz.lrcat
xyz Helper.lrdata
xyz Previews.lrdata
xyz.lrcat-data

Default catalog locations:

macOS
/Users/[user name]/Pictures/Lightroom/

Windows
C:\Users\[user name]\Pictures\Lightroom\

After reinstalling Lightroom from Creative Cloud, please let us know the results, and we'll be happy to continue assisting you.

P

perfect_Echo8ae2

Participating Frequently

Hi,

I tried all of the troubleshooting steps mentioned above, including switching to a different network, closing the Adobe applications, signing out and back in to the Creative Cloud desktop app, and launching Lightroom directly from Creative Cloud.

Unfortunately, I’m still experiencing the same issue.

Please let me know what the next troubleshooting steps are.

Anshul_Saini

Community Manager

Hi @perfect_Echo8ae2,

Thanks for confirming that you’ve already tried the troubleshooting suggested above. Are you still experiencing the issue? If you’re still seeing “Some AI models are downloading. Please try again later” with the download stuck at 0%, could you try resetting the locally downloaded AI models?

First, quit Lightroom Classic and all other Adobe applications. Then delete the contents of the ModelZoo folder from the following locations:

Windows

C:\Users\<username>\AppData\Roaming\Adobe\CameraRaw\ModelZoo

C:\ProgramData\Adobe\CameraRaw\ModelZoo

macOS

~/Library/Application Support/Adobe/CameraRaw/ModelZoo

/Library/Application Support/Adobe/CameraRaw/ModelZoo

Relaunch Lightroom Classic from the Creative Cloud Desktop app, and try the affected AI preset again. Lightroom Classic should download the required models again.

If it doesn't, could you please share:

A screenshot of the exact error/message you’re currently seeing.
If possible, a short screen recording showing the workflow leading up to the issue, starting from opening Lightroom Classic and applying the affected preset.
Help > System Info > Copy, and paste the information here.
Whether the AI model download remains stuck at 0%, or whether you’re seeing different behavior now.

Since you’ve already tested another network and signed out/in through Creative Cloud, there’s no need to repeat those steps. The screenshot or recording should help us see exactly where the process is failing and determine the appropriate next step.

Best,
Anshul Saini

shyam_sobti3246

Participant

it worked , thanks

shyam_sobti3246

Participant

tried every thing same problem

Anshul_Saini

Community Manager

Hi @shyam_sobti3246,

Thanks for reaching out. Since this thread is a few months old, let’s try a couple of targeted steps for the AI model download issue.

First, please make sure you’re running the latest version of Lightroom Classic available in the Creative Cloud desktop app.

Then please try:

1. Test on a different network, such as a mobile hotspot, with any VPN/proxy temporarily disabled. Then restart Lightroom Classic and try applying the affected preset again.

2. Reset Lightroom Classic preferences: quit Lightroom Classic, then hold Alt (Windows) / Option (macOS) while launching it and choose to reset preferences. Then test again.

3. If the message “Some AI models are downloading. Please try again later” is still stuck at 0%, please sign out of the Creative Cloud desktop app, restart the computer, sign back in, and launch Lightroom Classic directly from Creative Cloud.

If the issue remains after these steps, please let us know:

Is the AI model download still stuck at 0%?
Are you also still unable to sign out, as described in the original post?
Go to Help > System Info > Copy and paste the complete System Info here.

If possible, also let us know whether the problem still occurs when connected to a mobile hotspot. That will help us determine whether we’re dealing with Lightroom’s model-download state or a network/connectivity issue.

Best,
Anshul Saini

Roi+BAuthor

Participant

Hey, so the steps you’ve provided didn’t work. However it seems that completely removing Lightroom, Creative Cloud and all of their files and making a fully clean reinstall fixed it.

Thank you for your suggestions :)

E

Enchanting_ease9d75

Participant

estou com o mesmo problema me ajuda

Srishti Bali

Correct answer

Community Manager

Hi @Roi+B ,

I'm sorry to hear you're experiencing this issue. It appears to be related to a connection problem. Could you please try the following steps:

Check whether the issue occurs on a different network connection, such as a mobile hotspot.
Close Lightroom and any other Adobe applications that are currently running.
Sign out of the Creative Cloud desktop app.
Sign back in to the Creative Cloud desktop app.
Launch Lightroom directly from the Creative Cloud app.

Please let us know if this helps resolve the issue. If the problem persists, we recommend uninstalling and reinstalling Lightroom. Before uninstalling, please back up your Lightroom catalog data, including the following files:

xyz.lrcat
xyz Helper.lrdata
xyz Previews.lrdata
xyz.lrcat-data

Default catalog locations:

macOS
/Users/[user name]/Pictures/Lightroom/

Windows
C:\Users\[user name]\Pictures\Lightroom\

After reinstalling Lightroom from Creative Cloud, please let us know the results, and we'll be happy to continue assisting you.

Thanks, Srishti Bali | Community & Engagement Strategist, Digital Imaging | Adobe

J

Jubilant_body7878

Participant

I did all of what you said, but it has not resolved yet, could u help me?

Anshul_Saini

Community Manager

Hi @Jubilant_body7878,

Thanks for reaching out and trying all the steps. Could you please clarify whether you also tried the ModelZoo reset steps I shared above, or only the troubleshooting from Srishti’s reply?

If you’re on Windows, please also try right-clicking the Lightroom Classic app > Run as administrator, and test again.

Please also make sure your Windows account has admin read/write access to these locations:

Lightroom catalog (default):
C:\Users\<username>\Pictures\Lightroom\

Lightroom settings/preferences:
C:\Users\<username>\AppData\Roaming\Adobe\Lightroom\

Camera Raw/AI models:
C:\Users\<username>\AppData\Roaming\Adobe\CameraRaw\
C:\ProgramData\Adobe\CameraRaw\

If you’ve already tried the ModelZoo reset and these checks, please let me know, and we’ll continue investigating.

Best,
Anshul Saini

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