Suspicious email really from Adobe?

Forum|Forum|2 years ago
July 25, 2023
3 replies
474 views

I received the enclosed email. It's a screenshot, so safe. It says it's from an M N Suhas, but the embedded email is from mutmurdu@adobe.com.

I've used PS and LRC since Ver. 1 and never received anything like this. I did report a crash on a new computer, which was a hardware issue and I resolved it.

so I wonder if this has a virus embedded in the zip file.

This topic has been closed for replies.

suhas_mutmurdu

Adobe Employee

Hi Mark, I can confirm that you recievd the email from official source and there's nothing to be suspicious about the email.
Thanks

-S

M

Mark FaganAuthor

Known Participant

I tried to check it through online chat with the support group. They told me to trash.

what was the config file for and should I install it?

Ian Lyons

Community Expert

The email is almost certainly from Adobe Lightroom Classic QE team member 'Suhas Muthmurdu' (see attached screenshot). The file attached to the email is a text file containing what the team call a 'Config Flag' and can be used to activate or deactivate various functions normally hidden from the user (e.g. crash tracing logs). If you're concerned that the file may be a virus, which it almost certainly isn't, then drop Suhas an email and explain your concerns.

BTW, when a crash log is auto generated by LrC there is a dialog displayed that allows you add more info. The dialog includes a field for your account email, which is normally prefilled, and a checkbox agreeing to Adobe making direct contact with you.

ManiacJoe

Inspiring

A view of the email headers (all of the normally hidden server-to-server info) might be helpful.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded