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Anna Raisa28027202rqny
Participant
January 20, 2023
Answered

Switched plan and added LR but it still says my plan has expired

  • January 20, 2023
  • 1 reply
  • 211 views

Hello.

I had a plan for all the apps, but it was too expensive, so I switched that plan with a only Premiere Pro plan, and then I added separately the Lightroom Plan. Now, if I open PP I have no problem, but if I open LR it tells me that my plan has expired, cause somehow doesn't recognize the new plan bought. I tried exit and enter again, but nothing. How do I solve the issue? Thank you!

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Correct answer DdeGannes

This is a user to user forum and other users are unable to assist with problems with your subscription. You need to contact Adobe direct a Chat or direct conversation via the Adobe(dot) website.

 

1 reply

DdeGannes
Community Expert
DdeGannesCommunity ExpertCorrect answer
Community Expert
January 20, 2023

This is a user to user forum and other users are unable to assist with problems with your subscription. You need to contact Adobe direct a Chat or direct conversation via the Adobe(dot) website.

 

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.3; PS 27.0; ) Camera Oly OM-D E-M1.
A
Anna Raisa28027202rqnyAuthor
Participant
January 20, 2023

Thank you, I did it, indeed, and I was able to solve the issue.

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