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michałn24382346
Inspiring
October 27, 2021
Answered

Sync error and prompt: Upgrade required for Lightroom

  • October 27, 2021
  • 3 replies
  • 942 views

Sync stopped working and cloud icon disappeared from top right menu. When I reset my preferences by restarting with SHIFT+OPTION it returns for a second and then disappears.

 

I have the newest Lightroom 13.3. Newest macOS 11.6 on M1.

 

I'm attaching the screenshot of the prompt. Any ideas? I haven't found a solution on the web.

    This topic has been closed for replies.
    Correct answer michałn24382346

    OK I sorted it. After reinstalling the 10.3 that the Creative Cloud claimed is the newest I turned off the VPN and somehow it did the trick and Creative Cloud correctly found version 11 as the newest and I was able to upgrade. I'm not sure if it was related or not.

     

    Sync seemed to work for a while and it synced the backlog of ~150 photos. Now I get more usual "Sync Error" so it's back to it's regular crappy performance.

    3 replies

    DdeGannes
    Community Expert
    DdeGannesCommunity Expert
    Community Expert
    November 1, 2021

    Removed not relavent.

     

     

    Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.3; PS 27.0; ) Camera Oly OM-D E-M1.
    M
    michałn24382346Author
    Inspiring
    November 1, 2021

    Well this is UNBELIEVEABLE. I uninstalled Lightroom and Adobe Cloud. I've run Adobe Cleaner app. I've even removed and uninstalled every remaining settings and junk with Clean My Mac. Afeterwards I downloaded the new Installer of Creative Cloud and Lightroom Classic and it still installed Lightroom Classic version 10.3.

     

    I have no clue what can I do more other than reinstall the macOS, which I really don't want to do 🤷🏻

    M
    michałn24382346AuthorCorrect answer
    Inspiring
    November 1, 2021

    OK I sorted it. After reinstalling the 10.3 that the Creative Cloud claimed is the newest I turned off the VPN and somehow it did the trick and Creative Cloud correctly found version 11 as the newest and I was able to upgrade. I'm not sure if it was related or not.

     

    Sync seemed to work for a while and it synced the backlog of ~150 photos. Now I get more usual "Sync Error" so it's back to it's regular crappy performance.

    Paul McFarlane PSS
    Paul McFarlane PSS
    Inspiring
    October 27, 2021

    It sounds like you're aactually on 10.3 (we only just got to 11!)

     

    sync requires 10.4 or above to sync (due to the Masking updates in 11)

     

    So either update to 10.4 or, better still, to the latest 11.0.

      M
      michałn24382346Author
      Inspiring
      November 1, 2021

      Ha! You spotted that correctly @Paul McFarlane PSS. Thanks for that!

       

      That makes the whole problem even weirder, as Creative Cloud claims I'm "Up to date" with everything. I can't update anything as there's nothing to install!? Screenshot:

       

       

      Even though I'm clearly not on the latest version:

       

       

      I just uninstalled Lightroom Classic and chose not to keep my preferences. I installed it again and still the sync doesn't work. The only thing that changed is that the cloud/sync icon doesn't disappear from the top bar. But the sync menu looks weird:

       

       

      Oh, and the dreadful prompt to upgrade when starting Lr (from the first post) is back 😕😕

      One thing that's changed from the first post is that I upgraded Macos to 12.0.1 Monterey.

       

      I need help Someone or Adobe 🙏 

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