Sync error on upgrade t0 13.3

Forum|Forum|1 year ago
May 22, 2024
4 replies
1406 views

Hi everyone, is anyone else having any issues since upgrading to 13.3? The new catalogue has been upand downloading for two days now and just now the sync failed altogether with nearly 600 pictures stuck somewhere. I didn't have any new pics to upload never mind 600 so god knows what its been doing in the background. Meanwhile the damn sync is totally broken and we're told with this version we can't just clear the catalogue and rebuild it like we used to be able to do without an Adobe tech person but Adobe doesnt tell you how to reach a tech person so does anyone have an idea of the solution? Thanks in advance.

Windows

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MartinSchlender74

Participating Frequently

Here is another update from me:

In hindside I was able to follow the steps adobe did. Just open your diagnostic zip file and then open the HTML file in it.

It includes a directory. Goto the binary uploader section (marked here in my screenshot) and you will find the pictures causing the problems. Follow the steps from above this solved my sync issues.

Looks like this

MartinSchlender74

Participating Frequently

I was able to solve my sync error (I only had 6 pictures synching left).

After sending in the sync log I got an answer from Adobe which pictures were the problem.

I had to do some changes on those pictures to re-init the sync. This worked for 5 of the 6.

The remaining one had to be removed from the collection and re-added. Since then everything is fine and I ´m happy.

Martin

suhas_mutmurdu

Adobe Employee

Hi @oceanroller Can you please provide few more information?
How many synced images you have ?
New images are uploading or downloading ?
Can you go to Preference > Lightroom Sync > hold alt/option > View sync status on web , and check for errors?
Can you share your diagnostic report by foloowing below steps,
Go to Preference > Lightroom Sync > hold alt/option > Generate Diagnostic report
Share the zipped folder with us.

Thanks

-S

cptrk

Participant

I have the same issue.

No errors in sync issues online but both Lightroom Classic and CC are showing items syncing continuously.

M

marknicholas88

Participating Frequently

I had the same issue and had 6 stuck photos that I have to remove then sync again. You might also have some "stuck" photos. Have you checked whether there any sync errors. See instructions above on how to check this.