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ceesjw
Known Participant
June 20, 2023
Question

Synchronization failing

  • June 20, 2023
  • 1 reply
  • 120 views

If I ask Lightroom Classic to synchronize a couple of photo's that are contained in a folder it just does not happen. Message in the cloud symbol upper right hand: 'synchronizing 3 photos' but this is endless, they don't appear in the cloud. Only after closing down Lightroom and restart, the synchronization is finishing correctly. 

Windows 10

Version 12.3 (but already happening since a couple of versions)

 

Cees

 

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    1 reply

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    June 20, 2023

    Hey @ceesjw. Welcome to the Lightroom Classic community. I'll help you figure this out.

     

    Before troubleshooting, please update Lightroom Classic on Windows to the latest v12.4 from the Creative Cloud desktop app & then launch it & keep it idle for some time.

     

    Try this:

    • Log on to Lightroom Web (https://lightroom.adobe.com) & add star ratings & flags to some images & wait for the attributes to sync to Lightroom Classic.
    • While on Lightroom Web, check for a category called Sync issues & find the originals for the images under Sync issues & back them up locally, away from Lightroom Classic & Lightroom ecosystem.

     

    Let me know how it goes. Thanks!

    Sameer K

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