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JBedfordPhoto
Inspiring
Aug 18, 2025 10:10 PM UTC
Question

Synchronize folder not working in 14.5

Strangely, synchronize-folder is no longer working as expected. The import dialogue appears, and it detects that there are approximately 1200 images in the folder to be imported in-place. However, the action doesn't proceed; it simply hangs and never imports the images. 

 

Lightroom Classic version: 14.5 [ 202508061311-4cef2162 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 11 - Home Premium Edition
Version: 11.0.26100
Application architecture: x64
System architecture: x64
Logical processor count: 24
Processor speed: 3.4GHz
SqLite Version: 3.36.0
CPU Utilisation: 0.0%
Power Source: Plugged In
Built-in memory: 65325.1 MB
Dedicated GPU memory used by Lightroom: 292.6MB / 15907.0MB (1%)
Real memory available to Lightroom: 65325.1 MB
Real memory used by Lightroom: 3892.2 MB (5.9%)
Virtual memory used by Lightroom: 4523.2 MB
GDI objects count: 726
USER objects count: 2711
Process handles count: 3220
Memory cache size: 1438.8MB
Internal Camera Raw version: 17.5 [ 2318 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 234MB / 32662MB (0%)
Camera Raw real memory: 239MB / 65325MB (0%)
 
Cache1: 
NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB
 
Cache2: 
m:1438.8MB, n:0.0MB
 
U-main: 85.0MB
 
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Standard Preview Size: 3840 pixels
Displays: 1) 3840x2160
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: No, External touch: No, External pen: No, Keyboard: No
 
Graphics Processor Info: 
DirectX: NVIDIA GeForce RTX 5070 Ti (32.0.15.8097)
Init State: GPU for Export supported by default
User Preference: Auto
Enable HDR in Library: OFF
GPU for Preview Generation: Auto (S5_15)
 
 
 

5 replies

dj_paige
Legend
Aug 19, 2025 11:14 AM UTC

Do you get any error messages? If so, please quote the exact complete word-for-word error message.

 

Does LrC freeze, or does the entire computer freeze requiring you to re-start the computer?

 

 

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johnrellis
Legend
Aug 19, 2025 11:28 PM UTC

Are there any videos in the folder or child folders? If so, what happens if you move them out of the folder and its child folders?

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Sameer K
Community Manager
Community Manager
Aug 19, 2025 11:01 AM UTC

Hey, @JBedfordPhoto. Thanks for adding the System Info; it helps. I'll need more info to help you figure this out.

Where is your Lightroom Classic catalog stored? How many external devices are connected to the machine right now? 

Try these variables: 

1 - Unplug any mobile devices or External drives. 

2 - If your image source is plugged in via a USB extension, try plugging it directly into your machine. 

 

As a quick test, create a new catalog (File menu > Create New Catalog) placed in the Internal drive & import a few images to establish a folder within Lightroom & then go to Library > Folders > Syncronize, and check how it goes. 

 

Thanks! 
Sameer K

(Type '@' and type my name to mention me when you reply)

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