Inspiring

Answered

Synchronize will not import files that are not in the catalog

Forum|Forum|9 days ago
June 16, 2026
5 replies
22 views

At first when I tried to synchronize a folder in Lightroom Classic, Synchronize said there are 424 photos to import, but then it did not import any.

I am on release 15.3.1, which I am told is the latest, and Windows 11 Pro. I have installed all operating system updates and GPU updates. I have also restored preferences in LR Classic. At the top level of my catalog, selecting All Photos, I have tried looking for specific files that are not getting imported, and LR can’t find them, so they can’t be there somewhere else in my catalog. I have never had this problem before. I have quit LR several times, and it sometimes would tell me that there was a corrupt file, so I deleted those files from my system.

Now when I try to synchronize, it says “importing files at their current location”, but nothing ever happens. When I ended the import, it told me that 2 files were unsupported or damaged. The files are type .ARW, created by a Sony A1 camera, that I have had no problems with in the past.

I have also tried the suggestion below, and when I search for photos that should have been imported, LR can’t find them:

 Click on All Photographs on the left hand side of the Library module, under Catalog

 Turn off all filters (Ctrl-L once or twice)

 Expand all stacks (Photo->Stacking->Expand All Stacks)

 Search for at least one of these photos by file name, using the Lightroom Filter Bar

Please help!

synchronize

Correct answer photogal11

What I did do that ended up working, was after doing all of below, I let the import process that seemed stuck alone overnight, and in the morning, finally, my newly imported images appeared. Talk about slow!!! My LRC catalog is very large with over 140,000 photos in it. I need to be able to search them all at one time to be able to respond to photo requests.

KR Seals

Community Expert

It would be a good idea to backup your catalog. Also, under the LrC File menu, choose Optimize Catalog.

Taking such a long time to run a disk based process could be sign of pending disk failure.

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.

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photogal11AuthorCorrect answer

Inspiring

What I did do that ended up working, was after doing all of below, I let the import process that seemed stuck alone overnight, and in the morning, finally, my newly imported images appeared. Talk about slow!!! My LRC catalog is very large with over 140,000 photos in it. I need to be able to search them all at one time to be able to respond to photo requests.

dj_paige

Legend

 Click on All Photographs on the left hand side of the Library module, under Catalog
 Turn off all filters (Ctrl-L once or twice)
 Expand all stacks (Photo->Stacking->Expand All Stacks)
 Search for at least one of these photos by file name, using the Lightroom Filter Bar

Please show us a screen capture of the entire Library Module screen (do not chop off any part of the Library Module screen) after you perform all four of these steps, making sure the Filter bar is expanded so we can see it in the screen capture and making sure that it shows you have clicked on “All Photographs”.

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photogal11Author

Inspiring

I stated that I had already done this to no avail. Thanks.

dj_paige

Legend

I stated that I had already done this to no avail. Thanks.

Yes, I wanted to confirm that you did it properly and see the results, but obviously you have found a different solution.

Sameer K

Community Manager

Hey, @photogal11. Welcome to the Lightroom Classic community. I’ll help you figure this out.

Lightroom Classic version 15.4.1 is now available through the Creative Cloud desktop app. Please update and verify if the issue persists.

Where are the catalog, and the raw images stored? Please try to deduce the conditions or numbered steps that can help us recreate this.

For now, (1) Create a new catalog by holding the ALT/Opt key at the launch of Lightroom Classic, or go to File > New catalog.

2 - Import a few sets of images and check if Sync works.

Let me know how it goes. Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

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photogal11Author

Inspiring

My computer’s system information is:

OS Name Microsoft Windows 11 Pro
Version 10.0.26200 Build 26200
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name JANETSDESKTOP
System Manufacturer ASUS
System Model System Product Name
System Type x64-based PC
System SKU SKU
Processor 12th Gen Intel(R) Core(TM) i7-12700K, 3600 Mhz, 12 Core(s), 20 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 1720, 8/12/2022
SMBIOS Version 3.4
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product PRIME Z690-A
BaseBoard Version Rev 1.xx
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume4
Locale United States
Hardware Abstraction Layer Version = "10.0.26100.1"
User Name JANETSDESKTOP\jahorton
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.7 GB
Available Physical Memory 9.50 GB
Total Virtual Memory 93.7 GB
Available Virtual Memory 54.6 GB
Page File Space 62.0 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
App Control for Business policy Enforced
App Control for Business user mode policy Off
Automatic Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

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