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Stressbter
Participant
Feb 21, 2025 5:09 PM UTC
Question

Syncing stops die to corrupt images

In Lightroom Classic , the syncing of images to the cloud has stopped due to some corrupted images. How can I identify the corrupted images, and secondly, how can I then delete them so syncing can continue? 

3 replies

dj_paige
Legend
Mar 1, 2025 11:10 AM UTC
quote

In Lightroom Classic , the syncing of images to the cloud has stopped due to some corrupted images. How can I identify the corrupted images, and secondly, how can I then delete them so syncing can continue? 


By @Stressbter

 

 

How do you know the images are corrupted? They may be corrupted, but how do you know, what is the evidence?

 

If they are corrupted, don't delete. Restore the photo files from backups.

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Sameer K
Community Manager
Community Manager
Feb 24, 2025 7:17 PM UTC

Hey, @Stressbter. Thanks for joining the Lightroom Community. I'll help you figure this out. 

 

Is Lightroom Classic Sync enabled? If yes, We can figure out more with the Diagnostic report. In Lightroom Classic Preferences > Lightroom Sync Tab > Press and hold the ALT/OPT Key to generate a Diagnostic report. 

 

Generally, you can log in to Lightroom Web (https://adobe.ly/3uv2zCA) and look for the Sync Issues category near the Deleted section on the left part of the screen. If there are any Sync issues, check the file name & the original upload source, apply small edits or tags to these images, and wait a while to check if the edits sync to the cloud.

 

Let me know how it goes. Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)

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Stressbter
Participant
Mar 1, 2025 9:08 AM UTC

@Sameer K 

Thanks Sameer.

The diagnostic report shows me the long list of images that can't be synced. I suspect it is because they were corrupted on the external disk or lost. I deleted on to check the number of unsynced images reduced which it did. Rather than delete all 305, I ma going to try to sync some new images and if that work ok , I will then see if I can then ignore the error message or have to delete all the other 305 images 

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