System Busy icon when launching Lightroom

Forum|Forum|1 year ago
January 3, 2025
3 replies
339 views

I'm a professional photographer and have not been able to used Lightroom Classic for a week. I keep getting the wheel of death every time I go onto my Lightroom.

After speaking to 2 different Adobe Remote Support people, the issue is still unresolved (5 hours trying to sort.)

I am at a lost and do not know what to do as I NEED to work otherwise I will loose clients. The people on Adobe Remote said they "need to speak to colleagues" as they couldn't figure out the issue. Everything is up to date - plenty of space - correct permissions on etc etc.

At a lost and unsure what to do.

macOS

Rikk Flohr_Photography

In this order:

Perform a Clean Reinstall:

Clean Lightroom Install Procedure

Close Lightroom
Restart the computer
Use the Adobe Creative Cloud App to uninstall Lightroom
Restart the computer
Install Lightroom via the Creative Cloud App without launching any other programs.
Restart the computer
Launch Lightroom
Wait 5 minutes

Then Reset your Preference File as it survives the above procedure.

This procedure works for both Lightroom Classic and Lightroom Desktop.

If you are using Lightroom Desktop, it can change your local storage location. Please review this setting after resetting preferences.

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

After this, if you still have issues it is likely either a corrupt Mac User profile or a damaged catalog.

Rikk Flohr: Adobe Photography Org

GoldingD

Legend

Did this first start after an update of LrC?

F

Frankie5DF4Author

Participant

It did, but I uninstalled and re-installed an older version and the issue still persists!

GoldingD

Legend

Contact Adobe. This via a Chat. Before doing so, prepare your notes and information ahead of time as to be more efficient in communicating. Your info that you have posted in your Discussion is a start for the description, and probably have a copy of your LrC /Help/System Info/ as a text document on hand, so that you can paste or attach that into the chat.

To accomplish the Chat, bring up an Adobe webpage, and click on the Chat button. (see image below) This will start a Chat. At first the Chat will be with a chatbot, Typing “Agent” into the chat text field will bypass the initial chatbot. If an agent does not enter the chat then be assertive in requesting an actual Adobe Tech join in the chat.

In the Chat include (as mentioned above) a description of the issue, and probably your System Info. And include a link to your discussion.

You may want to ask for a phone call.

And please keep notes so that you can share them in your post for others to see.

For example, bring up:

https://helpx.adobe.com/contact.html

and click on the Chat button, typically found in bottom right corner