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Participant
July 16, 2024
Question

System Incompatible

  • July 16, 2024
  • 5 replies
  • 625 views

Hello Community.

My name is Róbert from Hungary.

I have a problem apps download. I try photoshop and lightroom broke version and now I pay photography package subscription.

I would like to download photoshop and lightroom in Adobe apps but I can't download any one apps beacuse:

"Update required
If you would like to install Photoshop, you must update your system."
I update my Windows latest version [22H2] and all updates. (I can't download and install windows 10 update before Re-Install Windows 10 pro (KB5034441) [0x80070643].
 
I update Graphics, Chipset, Windows, Audio and same more new driver but I can't download apps.
 Please help me with my problem.
 
My PC Specs:
Motherboard: MSI Z270 Gaming Plus
Processor: I5-6600K [OC 4.5 GHZ]
Memory: 32GB DDR4
Storage: 1 TB [HDD], 1TB [M.2] 120GB [SSD]
Video Card: Gigabyte GTX 1060 [6GB]
OP System: Windows 10 PRO x64 [22H2]
 
This topic has been closed for replies.

5 replies

AxelMatt
Community Expert
Community Expert
July 16, 2024

In addition to @GoldingD post regarding the graphics card.

Make sure that you have installed the latest version of the Studio driver and not the "Game Ready" version!!

The Studio Driver version is recommended for LR and PS

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
GoldingD
Legend
July 16, 2024
Video Card: Gigabyte GTX 1060 [6GB]

What is the driver version?

Yes, despite updating.

GoldingD
Legend
July 16, 2024

It has occurred to me, that I am not sure if you are having an update issue, or an initial install issue. Do you have an older version of PS and LrC installed and running?

 

GoldingD
Legend
July 16, 2024

What is your default Browser? What version is it?

 

 

GoldingD
Legend
July 16, 2024

1. Creative Cloud Desktop App

 

What version of the Creative Cloud Desktop App do you have?