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florianb62455410
Participating Frequently
April 15, 2018
Answered

Systematic crash very time I open Lightroom Classic CC

  • April 15, 2018
  • 11 replies
  • 1379 views

Hello everyone.

It is the first time I post a topic here, I hope you will have an answer.

3 week ago I bought a new SSD and installed Windows 10 on it.

Lightroom was running fine.


I tried to open it again this morning and LR crash. Every time I open LR, it crashes, no matter what I do.

Here is what I tried:

- Uninstall LR Classic CC

- Uninstall Creative cloud

- Reboot the computer

- Use Adobe Creative Cloud Cleaner Tool

- Reboot the computer

- Reinstall NVIDIA driver deleting preferences (I have a 1070)

- Reboot the computer

- Install again Creative cloud + Lightroom Classic CC

=> It still crashes

- Open Lightroom with Shift + Alt keys pressed (default preferences)

=> still crash ...

Lightroom classic CC open itself, I can see the window for the crash report. Either I click on "Send" or "Not send", then it crashes.

Here is the video of a crash:

Lightroom classic cc crash - YouTube

I am getting angry!

I do not know what to do anymore. Do you have any idea? Feel free if you have any question.

This topic has been closed for replies.
Correct answer Akash Sharma

Hi Florian,

We are working on it and do not have any estimated date to share when the fix will be available.

You may change your screen name here Update Forum Name - Adobe ID or another way How to change your forum screen name

Regards,

Akash

11 replies

F. McLion
Community Expert
Community Expert
April 16, 2018

Please post the corresponding entry from the Windows event log.

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florianb62455410
Participating Frequently
April 16, 2018

I am not at home right now, but I will get the Windows event log tonight.

Yesterday I saw the defect module was Import.lrmodule