Tethered capture

There is a glitched with tethered capture shooting from camera to laptop. I haven't been able to shoot tethered for five days now, which effects my photography shoots and obviously makes me look bad infront of clients. I found no information about this so I wasted 45mins at the begining of a shoot truying to sort it out before I gave up. Having this information in advance would have meant I could have been prepared for their technical errors, why don't they email us letting us know about technical glitches in their software?

Instead of being prepared I wasted time and had to keep loading the images into the laptop which is an incredibly slow way to work, especially when you are battling against daylight. The support reps are most unhelpful. You cannot actually log a proper complaint. They won't say when they expect this to be fixed. I am shocked there isn't a torrent of other photographers complaining. I will have to purchase different software in order to shoot as my clients expect to see everythign straight away. So I'll be paying for two versions of the same thing. To be honest I'm thoroughly disappointed with the support team, their attidude sucks, there is no customer care with complaints. Because adobe have monoploised the computer creative industry they have us over a barrel and they don't give a damn. I understand that things go wrong, but how you inform your customers and deal with their complaints matters if you cannot fully deliver on the services you offer.