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MarJanPol
MarJanPol
Participant
September 25, 2021
Answered

The application cannot be installed on a new computer, although it is not active on any other comput

  • September 25, 2021
  • 3 replies
  • 145 views

In 2016, I purchased Lightroom 6.0. I used this application for several years on one computer and then uninstalled it. Now I have been trying to install the software on another computer but I get a message that the application is already installed and I need to deactivate it from other devices. However, when I check https://account.adobe.com/activated-devices, I don't see any active devices. 

Anyone knows how to solve the problem?

Thanks in advance!

Marek

This topic has been closed for replies.
Correct answer DdeGannes

You have to be connected to your Adobe a/c via the internet with the unit you wish to deactivate.

If you are unable to do so then you need to contact Adobe via chat or on the telephone and request them to deactivate for you. You will have to provide you serial number.

Be persistent and stress you are requesting deactivate.

 

3 replies

MarJanPol
MarJanPolAuthor
Participant
October 1, 2021

The issue finally solved by Adobe.

MarJanPol
MarJanPolAuthor
Participant
October 1, 2021

Thank you DdeGannes for the responce. I tried to connect to my Adobe a/c with the unit and still see the same : no active devices. I will ask Adobe for help.

BR,

Marek

DdeGannes
Community Expert
DdeGannesCommunity ExpertCorrect answer
Community Expert
September 25, 2021

You have to be connected to your Adobe a/c via the internet with the unit you wish to deactivate.

If you are unable to do so then you need to contact Adobe via chat or on the telephone and request them to deactivate for you. You will have to provide you serial number.

Be persistent and stress you are requesting deactivate.

 

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.3; PS 27.0; ) Camera Oly OM-D E-M1.
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