The select background tool is not working after lightroom classic update. Help how can I fix it?

Forum|Forum|2 years ago
August 24, 2023
3 replies
1264 views

The select background tool is not working after the Lightroom classic update today 8-23-23. Help how can I fix it?

This topic has been closed for replies.

Ian Lyons

Community Expert

You GPU may have been disabled during the upgrade process. Therefore, please post your 'System Info' as it contains information that will help us check whether this is the case. This can be obtained from the LrC Help > System Info menu item as shown in attached screenshot.

E

evalaxerAuthor

Participating Frequently

Thanks, my son is coming over and I'll give him this information. Are you saying that this is a problem with my computer and not Lightroom Classic? Unfortunately, I don't know much about computers.

Ian Lyons

Community Expert

When LrC is launched a test for GPU compatability is carried out. Occassionally, the update process can cause this test to fail resulting in the GPU being disabled. When this happens the AI features such as masking stop working.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<"moved from using the community">

E

evalaxerAuthor

Participating Frequently

Actually, none of the select tools works after today's update. Does anybody else experience this problem?

dj_paige

Legend

I upgraded to Lightroom Classic 12.5 about a week ago (is that the version of LrC you are talking about?), and I have not had any trouble with the selection tools.

It might be helpful if you posted the first 50 lines or so from Help->System Info.

E

evalaxerAuthor

Participating Frequently

I'm not sure what version it is, I assume that 12.5 is the latest update. Unfortunately, I'm not computer literate in this aspect, I just use Lightroom to edit my photographs. The selection tool worked perfectly before, now it selects, but when I tweak the exposure or any of the adjustment tools, it selects everything. Other words it doesn't tweak just the selected areas.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded