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S
ssdnvv
Participant
April 6, 2020
Answered

Transfer of licence to new PC

  • April 6, 2020
  • 2 replies
  • 1220 views

Hello,

 

I didn't know correctly how to transfer my Adobe Lightroom 6 licence to a new PC so I've installed it on two PCs in the past 3 years and didn't deactivate it before uninstalling (which I did each time - none of these installations is existing anymore). Only one of these PC is existing right now (a laptop which I use from time to time), the other one was disassembled some time ago.

Then I tried to install it the third time to my most current PC, but when opening it the first time, I got the message that revealed I should have deactivated the licences before uninstalling them from the respective PCs.

So my question is - how am I able to activate it on my current PC? Can the older activations get deactivated by Adobe Support? I can proof ownership with invoice and physical media.

 

Kind regards,

ssdnvv

    Correct answer GoldingD

    Get in contact with Adobe, probably start that via Chat, all Adobe products and web pages have the Chat button, sometimes  via contact us.

     

    Another member had your problem yesterday, went thru failed possible solution like the one(s)  mentioned above, heck I advised same. All that did not work.

     

    Member contacted Adobe, and they helped, despite old old very old non supported software.

     

    Mind you, I also recommend he play the Lotto after such success.

     

    2 replies

    GoldingD
    GoldingDCorrect answer
    Legend
    April 9, 2020

    Get in contact with Adobe, probably start that via Chat, all Adobe products and web pages have the Chat button, sometimes  via contact us.

     

    Another member had your problem yesterday, went thru failed possible solution like the one(s)  mentioned above, heck I advised same. All that did not work.

     

    Member contacted Adobe, and they helped, despite old old very old non supported software.

     

    Mind you, I also recommend he play the Lotto after such success.

     

    S
    ssdnvvAuthor
    Participant
    April 9, 2020

    Thanks alot, they helped me. Within 2 minutes the activations were reset 🙂

    dj_paige
    dj_paige
    Legend
    April 6, 2020

    Go to your Adobe account page https://account.adobe.com/
    Click on View Plan Details

    Scroll all the way down to the bottom, where you can deactivate license on your old computers.

    S
    ssdnvvAuthor
    Participant
    April 6, 2020

    Thanks for your answer.

    There is no "view plan details" link to click on:

    And the activations are neither shown in the "view plan" for cc nor dc free memberships.

    The only place I can find a reference is in "my products"-section, where the registration is shown.

    dj_paige
    dj_paige
    Legend
    April 7, 2020

    Click on Profile, click on Active Sessions, then you can end sessions as needed.

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