Skip to main content
A
arthurm99196810
Participant
February 5, 2018
Question

Trouble Downloading Photos

  • February 5, 2018
  • 1 reply
  • 395 views

I'm now having trouble downloading photos from my Canon EOS Rebel T6.  I have Lightroom 6.  Had no trouble all of last year.  I just got a new Mac and download my Lightroom 6 software to the new machine.  Now, when I wnet to import, Lightroom offered the error message that it couldn't read the files.  Then, upon a second time, it sent the message, "The files are not recognized by the raw format support in Lightroom."  I've changed nothing on the Camera. Any ideas?

    This topic has been closed for replies.

    1 reply

    Michael J. Hoffman
    Community Expert
    Michael J. HoffmanCommunity Expert
    Community Expert
    February 5, 2018

    Hi Arthur,

    When you installed LR 6 on your new computer, it installs the basic 6.0 version. You'll need to check for updates to bring your Lightroom up to a minimum of version 6.5 for your camera:

    Cameras supported by Camera Raw

    Help > Check for Updates should be what you need.

    Mike

    A
    arthurm99196810Author
    Participant
    February 5, 2018

    That's interesting, but curious.  I used exactly the same camera on the version of the software that I downloaded one year ago on my old MacBook Pro and had no problem downloading raw images.  Now I do...  Any explanation?

    JP Hess
    JP Hess
    Inspiring
    February 5, 2018

    Do you know the exact version of Lightroom installed on your computer now?

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices