Trouble with the workflow on the laptop -Lightroom Classic

Question

Hi!I have a lot of different issues with Lightroom Classic v.12.3 on my new laptop, Dell XPS 15 9520 - NVIDIA GeForce RTX 3050 Ti Laptop GPU and with Windows 11 Pro.The problems are when I work on the laptop without an external screen, with this plugged in some of the problems disappear but not all.I use the same program and workflow at work with an HP Zbook and I dont have any problem on that unit.I have attached som videofiles here and I hope they can explain the problems in a god way.Inspelning 2023-05-05 073330 - Problems with the The picture chops when you move inzoomed in mode Inspelning 2023-05-05 073440 - Marks more than one image when selecting and when selecting a certain number of images for synchronization, it selects all images in the list Inspelning 2023-05-05 073623/Inspelning 2023-05-05 073659 - The texts are mirrored/shaded and also lie on top of each other Inspelning 2023-05-05 073858 - When you select certain tools, arrows and icons disappear like here in the menu for presetsSincerly Jonas D

AxelMatt · Answer

The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

Another step is to try to reset the Lightroom preferences.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

It's recommended to backup your preferences before you reset the preferences to the default settings:

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

Make sure the your system is up-to-date. All recent updates, patches, fixes and so on should be installed. Especially the recent version of the Studio Driver (not the "Game Ready" version) of your graphic device driver should be installed.

Please check also if the internal GPU is deactivated. Please see the step 6 under the section

Solution 4: GPU and graphics driver troubleshooting steps

here: Troubleshoot GPU issues | Lightroom Classic (adobe.com)

If this doesn't help we need more informations about your environment.

Which operating system do you use?

Which version of Lightroom do you use?

Please post the exact version and not only phrases as "recent", "latest" and so on.

Please provide also a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item.There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

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