Troubleshoot tethered capture in Lightroom on Windows

After linking the camera with the Lightroom program, selecting 'Linked Shooting'-'Linked Shooting' fails to import the photos into the library window on the computer.
Of course, when I took a picture.
However, remote shooting is possible through the control bar.
If you try the error solution provided by Adobe or uninstall and reinstall the program, nothing happens.
Moreover, not only me but also one of my colleagues has this phenomenon.

We have checked all 14 methods of 'Troubleshoot tethered capture'. Thank you for your help.

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