Trying to update LR version: 5.7.1 to LR 6 Standalone without success!

Forum|Forum|9 years ago
December 19, 2016
2 replies
559 views

Hi, i am trying to update my current standalone version of LR 5.7.1 to LR 6 (standalone as well).

I downloaded the update but whenever i try to run the installer, it quits when i click "sign in" i also downloaded the patch

Lightroom 6.0.1/2015.0.1 and when i try to run it, a message pops up telling me that the update is note "update could not be applied and that is is not applicable for me"

I have both of my versions as standalone and don't know what do do here. I tried to contact adobe but the helpCenter won't even load...

i am thankful for any help and sorry if that issue has been discussed before. Just trying to get it to work

thank you in advance

This topic has been closed for replies.

J

Jao vdL

Community Expert

If you paid for the upgrade already, it is possible that you are running a too old version of your operating system. You need a 64 bit OS installed and a minimum OS version. See here: https://helpx.adobe.com/lightroom/system-requirements.html

John T Smith

Community Expert

That is not an update, it is a new version that you must buy

Buy Lightroom 6 https://helpx.adobe.com/creative-cloud/help/download-install-single-app-Lightroom-6.html

-Lightroom serial number will work on both Windows and Mac versions https://forums.adobe.com/thread/2179765

L

larsanoAuthor

Participant

thank you for your fast answer...so you're saying that i have to buy the full version of lightroom 6 and there is no way of updating it? do you know by any chance if there´s a refund since i bought the update?

thank you

dj_paige

Legend

You must pay the upgrade fee, which in the United States is 79 dollars (and the price varies from country to country). Did you do this, or not?

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