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Jon-M-Spear
Jon-M-Spear
Legend
March 12, 2024
Question

Unable to connect to Adobe servers after Nord VPN installation

  • March 12, 2024
  • 4 replies
  • 875 views

Windows 11 Home, 23H2, Dell XPS15 , Lighroom CC 13.2, Wi-Fi connection.

 

Since installing Nord VPN, LRC is unable to connect to the Adobe servers: subsequently the map module and file syncing are disabled.

Disconnecting the VPN reconnects the servers. I have searched the web, but found no reference to the problem.  This was an issue in Portugal and now the UK.

 

Lightroom CC on my lan-connected PC, also with Nord VPN installed, connects without issue! 

 

Can anybody help please?  Thanks.

    This topic has been closed for replies.

    4 replies

    A
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    March 13, 2024

    Here you'll find a documentation about Adobe apps and services which has to been allowed.

    Network endpoints for Adobe apps & services

     

    Here you find some tipps to check you network connection to Adobe's servers.

    How to resolve connection errors with Creative Suite applications (adobe.com)

     

    In the linked documents below you find several inforamtions about connections via VPN

    Gelöst: Adobe Creative Cloud access through NordVpn - Adobe Community - 9935827

    I can’t reach some websites when connected to NordVPN – Live Chat, VPN Setup, Troubleshooting | NordVPN Customer Support

    Why can't I connect to Creative Cloud over a VPN? - Adobe Community - 10036601

     

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
      Jon-M-Spear
      Jon-M-SpearAuthor
      Legend
      March 15, 2024

      Thanks for your suggestions, but nothing yet seems to be the solution.  I was hoping that I wouldn't need to dive under the bonnet and fiddle with DNS settings etc.  Even Nord isn't coming up with a solution.  

      Jon-M-Spear
      Jon-M-SpearAuthor
      Legend
      March 13, 2024

      This morning, my LAN-connected PC is unable to connect to Adobe servers whilst connected to NordVPN!

        Jon-M-Spear
        Jon-M-SpearAuthor
        Legend
        March 12, 2024

        Thanks, but I tried that, with no success.

        A
        Community Expert
        AxelMattCommunity Expert
        Community Expert
        March 12, 2024

        Please see here if it helps: Re: Lightroom Classic not working with VPN connect... - Adobe Community - 13015959

         

        My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
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