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RLBoston
Known Participant
Aug 28, 2022 6:38 PM UTC
Question

Unable to connect to Adobe Servers. Map module will not work.

I'm not sure exactly when it quit working but the latest upgrade would be a good bet because I've used the functionality recently. All it shows is a black and gray map of the world with white dots and the error box Unable to connect to Adobe servers. Map module will not work. I tried going back to library, closing and reopening. Didn't change. 

Lightroom Classic version: 11.5 [ 202208080927-8a575c91 ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 12
Version: 12.2.1 [21D62]
Application architecture: x64
Logical processor count: 4
Processor speed: 3.4GHz
SqLite Version: 3.36.0
Built-in memory: 32,768.0 MB
Real memory available to Lightroom: 32,768.0 MB
Real memory used by Lightroom: 2,542.8 MB (7.7%)
Virtual memory used by Lightroom: 39,064.4 MB
Memory cache size: 132.1MB
Internal Camera Raw version: 14.5 [ 1177 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 236MB / 16383MB (1%)
Camera Raw real memory: 245MB / 32768MB (0%)
Displays: 1) 5120x2880, 2) 6720x3780

Graphics Processor Info:
Metal: AMD Radeon Pro 570

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    10 replies

    Dennis Stovall
    Participant
    Nov 28, 2022 7:08 PM UTC

    I don't see an actual answer to the question--only the reply by johnrellis on Aug 31: "Does it work now? There have been reports that waiting for hours or even days and the problem sometimes fixes itself (likely a server-side issue)." What is causing the problem and what is the solution?

    Thanks for any help with this. Dennis Stovall  (removed for privacy)

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    Ohio Gardener
    Participant
    Jan 9, 2024 10:55 PM UTC

    I am experiencing this issue right now (it's been a problem for at least three days).

     

    Thoughts? Solutions?

     

    Lightroom Classic version: 13.1 [ 202312111226-41a494e8 ]
    License: Creative Cloud
    Language setting: en-US
    Operating system: Mac OS 13
    Version: 13.6.3 [22G436]
    Application architecture: x64
    Logical processor count: 8
    Processor speed: 4.2GHz
    SqLite Version: 3.36.0
    Built-in memory: 32,768.0 MB
    Real memory available to Lightroom: 32,768.0 MB
    Real memory used by Lightroom: 8,935.4 MB (27.2%)
    Virtual memory used by Lightroom: 55,784.7 MB
    Memory cache size: 2,299.0MB
    Internal Camera Raw version: 16.1 [ 1728 ]
    Maximum thread count used by Camera Raw: 5
    Camera Raw SIMD optimization: SSE2,AVX,AVX2
    Camera Raw virtual memory: 415MB / 16383MB (2%)
    Camera Raw real memory: 417MB / 32768MB (1%)
    Standard Preview Size: 2048 pixels
    Displays: 1) 5120x2880

    Graphics Processor Info:
    Metal: AMD Radeon Pro 580
    Init State: GPU for Export supported by default
    User Preference: Auto

    Application folder: /Applications/Adobe Lightroom Classic
    Library Path: /Users/paulkoloszar/Documents/Photog/Lightroom/Lightroom Catalog-2/Lightroom Catalogv12-v13.lrcat
    Settings Folder: /Users/paulkoloszar/Library/Application Support/Adobe/Lightroom

    Installed Plugins:
    1) AdobeStock
    2) Aperture/iPhoto Importer Plug-in
    3) Flickr
    4) Nikon Tether Plugin

    Config.lua flags: None

     

     

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    johnrellis
    johnrellis
    Legend
    Jan 9, 2024 11:09 PM UTC

    @Ohio Gardener, what precisely do you see when you go to the Map module? A grey background, any error messages?

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    johnrellis
    johnrellis
    Legend
    Aug 31, 2022 10:14 PM UTC

    Does it work now? There have been reports that waiting for hours or even days and the problem sometimes fixes itself (likely a server-side issue).

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    RLBostonAuthor
    Known Participant
    Sep 1, 2022 12:39 AM UTC

    Yes, it's back. I just copied the GPS from other images with the same location when it wasn't working. 

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      johnrellis
      johnrellis
      Legend
      Sep 1, 2022 12:41 AM UTC

      Thanks for the update.  It's unfortunate that the Map module can be flaky sometimes.

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