Unable to Export

Question

On lightroom classic, recently I am getting this error, it is happening on desktop but also on laptop too.Would be greatful for any insight.

johnrellis · Accepted Answer

The error message is: "Unable to Export: An internal error has occurred: ./ JSON4Lua.lua:364: Unexpected character at Line 1 character 1: < (60) when reading object (for [or 'or " or number or boolean or null expected) Context: <pre> Uncaught error: RedisExcep"

I think that error comes from an export or publishing plugin, not from LR itself (which I don't think uses the JSON4Lua module).

If you're not sure if you're using such a plugin, please post a full-resolution screenshot (not a phone pic) of the entire Export settings window.

AxelMatt · Answer

Please give us more informations about your system including the following:

Adobe product and version number
Operating system and version number
The full text of any error message (s)
What you were doing when the problem occurred
Screenshots of the problem
Computer hardware, such as CPU; GPU; the amount of RAM; etc

Please provide also a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

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