Unable to Import from iPhone

Question

I have spoken to at least ten agents at Adobe LC Support and no one has been able to resolve the issue of not being able to import photographs from my iPhone 16 Pro. I am, however, able to import from an SD card. 
 
When connecting to the phone I am only able to see previews for some of the photographs. If I try to import them nothing happens and I usually have to Force Quit.
 
Support has elevated my case but no resolves have come. Promises to call me back have been ignored. My feeling is that the call center is pretty much useless for me in this instance and I wish that I could speak directly to someone in engineering.
 
ADOBE PLEASE HELP ME RESOLVE THIS ISSUE!!!

Swamphoser · Answer

I have spoken to at least ten agents at Adobe LC Support and no one has been able to resolve the issue of not being able to import photographs from my iPhone 16 Pro. I am, however, able to import from an SD card.

When connecting to the phone I am only able to see previews for some of the photographs. If I try to import them nothing happens and I usually have to Force Quit.

Support has elevated my case but no resolves have come. Promises to call me back have been ignored. My feeling is that the call center is pretty much useless for me in this instance and I wish that I could speak directly to someone in engineering.

ADOBE PLEASE HELP ME RESOLVE THIS ISSUE!!! ADB-38173743-J7M5 CRM:03773000002121

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