Unable to load Topaz Photo AI as a Plug-in

Forum|Forum|10 months ago
March 19, 2025
1 reply
858 views

I built a new computer. I loaded LR Classic and Topaz Photo AI. Both programs work independently as expected. On my old computer, I was able to add Topaz Photo AI as a Plug-in to LR Classic. When I try to do this on my new computer, I get an "error occurred while trying to load this program" message, and the plug-in does not get installed. Any suggestions?

Windows

Correct answer bob_6292

Topaz suggested that I uninstall Photo AI, then reinstall the program. I did that, and now all is working as expected.

GoldingD

Legend

Is the problem when installing Topaz Photo AI, and as such the error appeared at the end of the install when the plug-ins get automatically installed?
And if so, have you inquired over at Topaz?
Or, did the plug-ins actually get installed and the error is from LrC when attempting to use the plug-in (not when installing)

oh, and screenshots of error messages can be helpful.

B

bob_6292

Participant

No error messages appeared during installation of the programs. I know the Topaz program should automatically get installed into Lightroom, but it did not. When I go into the Plug-in Manager of Lightroom and try to add it manually, I get the error message from Lightroom. Both programs work independently as expected. I have tried numerous restarts of the computer too. I am about ready to try uninstalling, then reinstalling the programs.

I have contacted Topaz. they have so far just verified what I said above, but do not have a fix yet.

B

bob_6292Correct answer

Participant

Topaz suggested that I uninstall Photo AI, then reinstall the program. I did that, and now all is working as expected.

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