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S
Shannon S. Whit
Participant
April 25, 2021
Question

Unable to log in to LR & PS

  • April 25, 2021
  • 1 reply
  • 164 views

Hello,

 

I'm unable to open LR Classic as well as PS.  I have no clue what happened as I was able to last night.  I pay $19.99 monthly and the last payment was made April 2, 2021 so I know it's not because I haven't paid the bill.  As I try to open either one a box pops us that reads Start Your 7 day free trial and Buy at Adobe.com.

 

I really need to do some work and since it's Sunday, I'm unable to call Adobe.  Maybe someone here can assist me please?

 

Thanks so much!

 

Shannon

This topic has been closed for replies.

1 reply

Rob_Cullen
Community Expert
Rob_CullenCommunity Expert
Community Expert
April 25, 2021

Go to https://account.adobe.com/ and check exactly which Plan to are subscribed to.

(The "Lightroom Plan" does not include Ps and Lr-Classic)

Some things to try-

Sign OUT of the Adobe Creative Cloud Desktop App

Re-boot the computer, 

Sign IN to the Adobe Creative Cloud Desktop App- Be sure you are using the same Adobe ID as your Photography Plan subscription.

 

 

Regards. My System: Windows-11, Lightroom-Classic 15.3, Photoshop 27.5, ACR 18.3, Lightroom 9.3, Lr-iOS 10.4.0, Bridge 16.0.3 .
S
Shannon S. WhitAuthor
Participant
April 26, 2021
Thank you! Yes, I'd done all of that before posting the question. I
actually pay $19.99 for LR & PS. Because i needed it right away and Adobe
is closed on Sundays I went ahead and purchased it again. Hopefully, when I
speak to Adobe tomorrow it'll be sorted out.

Thanks so much for your response!
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