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john789789
Participating Frequently
June 28, 2017
Answered

Unable to log into Lightroom Mobile (from desktop)

  • June 28, 2017
  • 1 reply
  • 3161 views

Hi, When I attempte to sign into Lightroom Mobile from my destktop PC the log in screen just get's stuck on the sign in page. So just quotes "connecting" but does not connect.

I have been using the application for over two years and no changes have been made to my PC. I have uninstalled / reinstalled the application but this does not seem to help.

Has anyone had this issue?

    This topic has been closed for replies.
    Correct answer arjunhaarith

    Hi Theresa, yes I am logged onto the Creative Cloud App on my desktop and also via the Adobe URL.


    Hi John,

    If the Lightroom version is lesser than CC 2015.5 , then the signing in to Lightroom mobile does not work.

    You would need to upgrade Lightroom for it to work. Latest available version is CC 2015.10.1

    Thanks,

    Arjun

    1 reply

    Akash Sharma
    Akash Sharma
    Legend
    June 29, 2017

    Hi John,

    Please check out this article  Resolve connection errors with Adobe Creative Cloud and Creative Suite applications  and ensure that your computer is able to connect to Adobe servers and successfully sign in.

    Let us know if that helps.

    Thanks,

    Akash

    E
    Erik Tandberg
    Participant
    July 1, 2017

    I can access the servers using the link in the link above. My issue is that when I click on the "Get Started with Lightroom Mobile" in LR CC - nothing happens.  I try to click on the 'sync with LR sign in'  - no response.

    I tried an older version of LR (5) and I can get to the log in screen but it just hangs.  I deleted the older versions of LR and re installed LR CC and same problem.

    I can login into LR on my iPhone and iPad.  I have a 2013 iMac with the latest OS and service patches.

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