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senray15
senray15
Participant
May 27, 2017
Answered

Unable to sign in to Lightroom mobile

  • May 27, 2017
  • 5 replies
  • 6573 views

I am unable to sign in to lightroom mobile. When I am asked to type in my user id and password, it will refresh on its own and resets the login page.

I tried to reinstall creative cloud, and reopened lightroom to sign in to lightroom mobile, but it doesn't seem to work.

    This topic has been closed for replies.
    Correct answer arjunhaarith

    Hi,

    What version of Lightroom are you using ?

    Lightroom does not support sync functionalities if the version is less than CC2015.5 or 6.5 (It can be 2015.5, but not less than it for sync to work)

    Please check this and let me know.

    Thanks,

    Arjun

    5 replies

    mikek48997641
    mikek48997641
    Participant
    June 21, 2017

    I can't seem to get mine to sync either.  Using Mac 10.12.5 and desktop Windows 7 Professional

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    June 7, 2021

    Lr version?

    ABAMBO | Hard- and Software Engineer | Photographer
    S
    Sundeep Rao
    Participant
    June 14, 2017

    Mine seems to have fixed itself and is working fine now

    arjunhaarith
    Adobe Employee
    arjunhaarithCorrect answer
    Adobe Employee
    June 12, 2017

    Hi,

    What version of Lightroom are you using ?

    Lightroom does not support sync functionalities if the version is less than CC2015.5 or 6.5 (It can be 2015.5, but not less than it for sync to work)

    Please check this and let me know.

    Thanks,

    Arjun

    V
    verditec
    Participant
    May 31, 2017

    Can't login to my mobile account!

    Help!  2 weeks now

    S
    Sundeep Rao
    Participant
    June 2, 2017

    I have the same issue on my Mac. Any solution yet ?

    Aiwong
    Aiwong
    Participant
    May 28, 2017

    Hi ,

    Same here .

    Suddenly have this happened .

    It will refresh automatically even when I typing the login id and password , I did tired to type fast to log in , but after login , it will keep refresh and refresh until I quit Lightroom .

    I did try to delete my Lightroom WEB catalog but still the same , I did uninstall twice Lightroom even creative cloud apps on my MAC.

    Can please help .

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