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B
Bob Wickberg
Participant
September 16, 2024
Question

Unable to sign in with Google at this time, try after some time

  • September 16, 2024
  • 1 reply
  • 2361 views

We have a site license to the creative cloud.  Students can log into the creative cloud when it's installed on our macs, but cannot log into the mobile version of Lightroom, they get this message, "Unable to sign in with Google at this time, try after some time".  It's been doing this for 3 days. Ho do we fix this?  I tried calling tech support, they said they couldn't help, and I'd have to post something on this forum.

    1 reply

    A
    Community Manager
    Anshul_NautiyalCommunity Manager
    Community Manager
    September 16, 2024

    Hi there,

     

    I’m sorry to hear about the trouble you’re experiencing.

    We are currently investigating this issue and will update you as soon as we have a resolution. In the meantime, please try the following troubleshooting steps:

    - Ensure that the Lightroom app is updated to the latest version available on the App Store or Google Play Store.
    - Verify that your network connection is stable and that no firewall or proxy settings are blocking Google’s authentication services.
    - If possible, use an Adobe ID or alternative authentication methods instead of Google.
    - On Android, clear the app cache by navigating to **Settings > Apps > Lightroom > Storage > Clear Cache**. On iOS, consider reinstalling the app to clear any cached data.
    - Additionally, check that your Google account is functioning correctly by signing in through a web browser on your mobile device.

     

    Thank you for your patience.

     

    Regards,
    A.N

    A
    Community Manager
    Anshul_NautiyalCommunity Manager
    Community Manager
    September 17, 2024

    Hi there,

     

    I have reviewed your query, I can see you have a shared device license subscription.  Are these students using this shared device license on their mobile phones? 

    Thank you.

    Regards,

    A.N

    B
    Bob WickbergAuthor
    Participant
    September 17, 2024

    No,  mobile lightroom doesn't use any of the shared device licenses.  You just install it from the play store, then sign in with a valid adobe ID.  This worked fine last school year.

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