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ficktj
Participant
January 21, 2019
Answered

Unable to sync from classic

  • January 21, 2019
  • 2 replies
  • 345 views

I am unable to sync to the cloud from LR classic currently and has been this way for a few days.

When I load my catalog I am logged out of sync and have to log in. Sometimes the login popup just says waiting for a connection. When I get logged in the sync never starts and just says sync is on. Eventually, I get logged out again or the grey text on the top left says waiting for a connection.

For reference, I've synced many albums at this point and this is the first issue I've really had. I'm not sure what is going on. I have the latest LR classic installed.

Thanks for all the help in advance.

This topic has been closed for replies.
Correct answer GoldingD

First thing everyone should have asked. Bring up your Adobe Creative Cloud Desktop app, make sure you are signed in, make sure it has connectivity.

Lightroom may not tell you that you are not connected to the internet, It only care if it connects to the Adobe Creative Cloud Desktop app.

Say you were happily working away at home, with a nice trustworthy internet connection, You were signed in via the Adobe Creative Cloud Desktop, and you were or were not signed in thru Lightroom. Now you go on a vacation, with no Internet. Lightroom still works, great, you can get some work done. But if you try to Sync to the cloud, nope.

Say you were working just fine with the internet, and you decide to sign out via the Adobe Creative Cloud Desktop app, And some time goes by, you try to run Lightroom, nope.

So, double check that.

2 replies

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
January 21, 2019

Hi Ficktj,

Sorry to hear that sync is not working, as suggested above you can try restarting the computer and see if that helps.
You can also try restoring the preferences of Lightroom and see if that helps: How to set Lightroom Classic CC preferences

Also, please let us know the exact version of Lightroom and operating system you're working on.

Regards,
Sahil

F
ficktjAuthor
Participant
January 21, 2019

Hi Sahil,

I've reset the preferences, restarted my computer, and reinstalled lightroom. None of this had any affect on the issue.

Here are my system details.

Lightroom Classic version: 8.1 [ 1200465 ]

License: Creative Cloud

Language setting: en-US

Operating system: Mac OS 10

Version: 10.14.2 [18C54]

Application architecture: x64

Logical processor count: 8

Processor speed: 2.8 GHz

Built-in memory: 16,384.0 MB

Real memory available to Lightroom: 16,384.0 MB

Real memory used by Lightroom: 1,902.5 MB (11.6%)

Virtual memory used by Lightroom: 4,617.9 MB

Memory cache size: 180.3MB

Internal Camera Raw version: 11.1 [ 112 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 422MB / 8191MB (5%)

Camera Raw real memory: 423MB / 16384MB (2%)

Displays: 1) 2880x1800

Graphics Processor Info:

Metal: AMD Radeon R9 M370X

GoldingD
GoldingDCorrect answer
Legend
January 21, 2019

First thing everyone should have asked. Bring up your Adobe Creative Cloud Desktop app, make sure you are signed in, make sure it has connectivity.

Lightroom may not tell you that you are not connected to the internet, It only care if it connects to the Adobe Creative Cloud Desktop app.

Say you were happily working away at home, with a nice trustworthy internet connection, You were signed in via the Adobe Creative Cloud Desktop, and you were or were not signed in thru Lightroom. Now you go on a vacation, with no Internet. Lightroom still works, great, you can get some work done. But if you try to Sync to the cloud, nope.

Say you were working just fine with the internet, and you decide to sign out via the Adobe Creative Cloud Desktop app, And some time goes by, you try to run Lightroom, nope.

So, double check that.

Just Shoot Me
Just Shoot Me
Legend
January 21, 2019

Restart your computer and test.

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