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naomig49266006
Participant
July 18, 2017
Answered

Unable to sync from LR desktop with LR mobile or web

  • July 18, 2017
  • 1 reply
  • 352 views

I have Lightroom CC installed on my Windows 7, and stopped syncing last fall. I read the support sections on the Adobe's website. I think I've followed pretty much all the solutions, but still doesn't work. The current version I have installed is LR 6.1, and the CC's Apps page online says my LR is up to date.

I try to sign in from the Help menu or from the Identity Plate, using my Adobe ID that I use for all other apps and devices, but the Identity Plate keeps showing that I'm not signed in.

I also noticed that the Creative Cloud keeps quitting working after a while, and prompts to restart. I've reinstall all these applications, but nothing changes. What should I do to make my LR desktop sync with mobiles again?

Thanks for your help.
Naomi

    This topic has been closed for replies.
    Correct answer greule

    HI. Could you try to re-sign-in via Creative Cloud app and restart Lr Desktop. Please double check if the problem still occurs with the Lr Desktop version which we released yesterday.

    If that won't help please try the steps form here...Re: Can't log into Lightroom mobile on Mac.

    Hope this helps.

    Guido/ Lr Mobile QE

    1 reply

    greule
    Community Manager
    greuleCommunity ManagerCorrect answer
    Community Manager
    July 19, 2017

    HI. Could you try to re-sign-in via Creative Cloud app and restart Lr Desktop. Please double check if the problem still occurs with the Lr Desktop version which we released yesterday.

    If that won't help please try the steps form here...Re: Can't log into Lightroom mobile on Mac.

    Hope this helps.

    Guido/ Lr Mobile QE

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