unable to update CC Lightroom & camera raw

Forum|Forum|8 years ago
August 23, 2017
2 replies
921 views

I'm unable to update CC Lightroom & Camera Raw, show everything up to date, but says 204 days ago- currently have CR 9.8, Lightroom 2015.8

Need update as have Panasonic GH5, won't read RW2 files.

can't update cc

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Correct answer PAWU

I have the same problem. LR does not install the latest update and sticks to LR 2015.0. Manually installing the update does not solve the problem.

It's also not a problem of our corporate network, virus check and other standard solutions. We extensively tested different network accesses. We saw that Lightroom updated as it should, when we used a newly configured system. As I had this on my desktop and laptop computer and on 2 additional stations and as all clean-up operations failed.

Finally I asked to install Adobe CC on a newly configured Laptop...and it worked. So: something in our installation history prevents the CC application and the manual download/install to install the latest version of Lightroom.

I still need to do some testing as I want to find a solution without initialising my desktop workstations.

PAWUCorrect answer

Inspiring

I have the same problem. LR does not install the latest update and sticks to LR 2015.0. Manually installing the update does not solve the problem.

It's also not a problem of our corporate network, virus check and other standard solutions. We extensively tested different network accesses. We saw that Lightroom updated as it should, when we used a newly configured system. As I had this on my desktop and laptop computer and on 2 additional stations and as all clean-up operations failed.

Finally I asked to install Adobe CC on a newly configured Laptop...and it worked. So: something in our installation history prevents the CC application and the manual download/install to install the latest version of Lightroom.

I still need to do some testing as I want to find a solution without initialising my desktop workstations.

F. McLion

Community Expert

The detection logic sometimes does not see the available update and therefore does not offer it from the CC desktop app.

However, a manual download and install should always work. Are there any error messages when trying to install the manually downloaded update?

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PAWU

Inspiring

Manual install does not install, unfortunately.Installing on a newly installed clone (my cpy has a standard configuration, that is loaded on all new PCs before customising) does detect and install the latest version of LR. There are no error messages. But I did not yet analyse the log files. At some point I needed to finish more urgent tasks. Nobody except me is using LR and I have a workaround with my Laptop.

F. McLion

Community Expert

Download the update to 2015.12 directly from here: Download Photoshop Lightroom

For Lightroom you don't need to update ACR separately since it's integrated.

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---

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