Participant

Question

unable to update LrC

Forum|Forum|3 years ago
August 24, 2022
4 replies
231 views

hello,

I can no longer update LrC since version 11.0, I have a macbook air from 2013 which normally has the minimum configuration required except VRAM which I believe is at 1.5GHz for a minimum at 2GHZ. Do you think it can block updates? I don't have a message saying that I have to upgrade my mac but rather a message that says that updates are not authorized and that I must contact my administrator. I couldn't find any info on this message on the internet... I don't know where to look on my mac to authorize updates.

Thank you for your help

macOS

This topic has been closed for replies.

GoldingD

Legend

yesterday I updated adobe creative cloud,

Might have been the issue.

L

Laurence5E4AAuthor

Participant

well, I don't know what I did but lightroom is up to date.

yesterday I updated adobe creative cloud, I closed and reopened ligthroom and still nothing version 11.0. Same tonight. but there after changing the language (which is probably unrelated) to copy the information to you, lightroom reopened in version 11.5.... I don't know how but the problem is solved... thank you for your help.

TheDigitalDog

Inspiring

OK then ignore (or find and delete) whatever is producing this warning which I suspect is from some old, pre-Adobe CC software.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

TheDigitalDog

Inspiring

Please provide a screen capture of the 'error' (updates are not authorized).

You are logged in as the admin of this Mac?

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

L

Laurence5E4AAuthor

Participant

here the message.

Yes I am the admin

TheDigitalDog

Inspiring

That dialog shown doesn't appear to be part of Adobe Creative Cloud.

Can you open that application and try updating there and tell us what happens:

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

GoldingD

Legend

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

L

Laurence5E4AAuthor

Participant

Here the system info :

Lightroom Classic version: 11.5 [ 202208080927-8a575c91 ]
License: Creative Cloud
Language setting: en
Operating system: Mac OS 11
Version: 11.6.4 [20G417]
Application architecture: x64
Logical processor count: 4
Processor speed: 1,3GHz
SqLite Version: 3.36.0
Built-in memory: 8 192,0 MB
Real memory available to Lightroom: 8 192,0 MB
Real memory used by Lightroom: 1 040,0 MB (12,6%)
Virtual memory used by Lightroom: 8 768,6 MB
Memory cache size: 8,5MB
Internal Camera Raw version: 14.5 [ 1177 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 59MB / 4095MB (1%)
Camera Raw real memory: 61MB / 8192MB (0%)
Displays: 1) 1440x900

Graphics Processor Info:
Metal: Intel HD Graphics 5000

Init State: 1
User Preference: 1

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/laurenceblanc/Pictures/Lightroom/Lightroom Catalog-v10-v11.lrcat
Settings Folder: /Users/laurenceblanc/Library/Application Support/Adobe/Lightroom

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