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Jonathan316
Known Participant
Oct 31, 2024 1:51 PM UTC
Answered

Unable to Upgrade LR Classic Catalog from v.13-3

When I try to upgrade my LR Classic Catalogue from v. 13-3—as required in order to keep using this application—I get a spinning disk and have to force quit. I have done this a number of times. I have tried restarting my computer which didn't change the outcome. I'm on a Mac OS Sonoma 14.6.1. I've been using LR for many years, have upgraded many times, and this has never happened before. I have another catalogue which is working just fine. Any suggestions for fixing this problem? Thanks!

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    kglad
    kgladCorrect answer
    Community Expert
    Oct 31, 2024 1:53 PM UTC

    reset the cc desktop app by making sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R


    if that fails,check your specs, https://helpx.adobe.com/x-productkb/global/update-operating-system-and-browser.html

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    7 replies

    Jonathan316Author
    Known Participant
    Nov 18, 2024 10:53 PM UTC

    I was finally able to make this work with your suggestion. Thank you.

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    Jonathan316Author
    Known Participant
    Nov 11, 2024 4:01 AM UTC

    I'm unable to upgrade a catalogue of LR V-13-3 to V-13-4. Whenever I try to upgrade, I get the spinning ball and it won't stop until I hit option command escape. I'm on a MacBook Pro 2019 running Sonomo 14.6.1. I have been able to upgrade other catalogues of LR V-13-3 to V-13-4. Any suggestions?

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Nov 11, 2024 4:28 AM UTC

    reset the cc desktop app by making sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

    if that fails, restart your computer and retry.

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    Jonathan316Author
    Known Participant
    Nov 12, 2024 4:35 PM UTC

    Thank you. I opened the LR Classic app and selected the proper catalogue, then did what you suggested and all that happens is a repeating noise as long as I hold those three keys down. I restarted and the same thing happens. Any other suggestions?

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    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    Oct 31, 2024 1:53 PM UTC

    reset the cc desktop app by making sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R


    if that fails,check your specs, https://helpx.adobe.com/x-productkb/global/update-operating-system-and-browser.html

    Translate
    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    Nov 1, 2024 8:43 AM UTC

    @Jonathan316 

     

    I've moved your post from Creative Cloud Desktop to the LR Classic forum.

     

    Jane

     

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