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Participant
April 28, 2022
Question

Unable to use LrC after trial ends - I have a subscription

  • April 28, 2022
  • 8 replies
  • 654 views

I have run LRC on this laptop for several years. I was recently prompted to start a LRC trail which I did by mistake. The trial has now ended and I am locked out of LRC despite still having a paid up annual subscription. Any suggestions.

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8 replies

Rick Spaulding -
Legend
April 28, 2022

Hi,

Make sure you signed in with the correct ID. You may have accidentally started that trial with another email. Try signing out and signing back in with the email you used to sign in to this forum.

DdeGannes
Community Expert
Community Expert
April 28, 2022

Please indicate the actual version of Lightroom you have installed.

 

Regards, Denis: Laptop Win 11, ver 24H2, LrC 15.4 PS 27.8;
Participant
April 28, 2022

Hi - Its the Photograpy 20Gb plan (first purchased May 2017). Not sure how to see any further details on LrC as I am locked out. Tx

 

Inspiring
April 28, 2022

Have you check Creative Cloud app?