Unable to verify subscription status when trying to open Lightroom Classic in Windows 10

Question

I am getting an error that says "We can't verify your subscription status" when I try to open Lightroom Classic (v10-v11 is all I can see as far as version--attempted to update today 7/3/22 but not sure if it happened).

The troubleshooter that it links me to only has instructions for Windows 7. I am using Windows 10 and the setting options are not the same.

I see previous discussions about this error but none of the solutions help me. My internet connection is fine. I did recently have a power outage and this is the first time I have tried to use Lightroom since then.

Does anyone have a solution for this? Thank you.

AxelMatt · Answer

Closing all Adobe apps and then sign out in the Creative Cloud app. After that please sign in.

If this doesn't help check if you can access the Adobe servers.

Do the following checks 1 through 4 at the below link under 'How to fix connection errors.' Also check your HOSTS file as described in the link below (see section "Solution 2").

How to resolve connection errors with Creative Suite applications (adobe.com)

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