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Participating Frequently
September 29, 2019
Question

Unaple to import images after recent update

  • September 29, 2019
  • 13 replies
  • 802 views

Hello, 

I am on Adobe Creative Cloud and LR Classic had an update take place.  Subsequent to the update, I am unable to import images from any location (hard drive, external hard drive, desktop, etc.).   I can see them to select, however, the progress bar just shows, "Import files at their current location" and the main page shows, "Importing files...".  Nothing imports.  I have uninstalled/reinstalled several times and shutdown and restarted my computer several times with the same result.  The folder shows in the Library, but looks dithered out and has three (3) dots ... in place where there should be the number of images.  Please advise on a solution.  Thank you!

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    13 replies

    Just Shoot Me
    Legend
    September 29, 2019

    Ok now show us a screen shot of the import window.

    Participating Frequently
    September 29, 2019

    Here is the import what I see.

    Participating Frequently
    September 29, 2019
    The option to Insert Photo is not coming up here on the reply thread 😐
    Participating Frequently
    September 29, 2019

    Just Shoot Me
    Legend
    September 29, 2019

    Please show us a screen shot of the Library module. Please use the Insert Photos icon in the tool bar to include the scren shot.