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jktjsk
Participating Frequently
December 16, 2017
Question

uninstall/reinstall Lightroom Classic

  • December 16, 2017
  • 1 reply
  • 10886 views

My 3rd time looking for help in the Forum...

In Slideshow, every time I try to preview, play, or export to video, Lightroom crashes.

I think it is time to uninstall and reinstall.  What is the best way to do it?

I am on a Windows machine and subscribe to PPP.

Thanks...

    This topic has been closed for replies.

    1 reply

    dj_paige
    dj_paige
    Legend
    December 16, 2017

    In the Adobe Creative Cloud application, click on the down arrow to the left of Lightroom Classic CC, select uninstall.

    Before you do that, you might want to try each of these:

    J
    jktjskAuthor
    Participating Frequently
    December 16, 2017

    Thank you so much for responding!

    I had already restored the default Preferences and turned off GPU acceleration.

    I uninstalled as you said, then installed.  I chose 2015 since I have been having so much trouble with Classic.  Now I can't open the ircat file that contains my Slideshow...message said it is too new to be used by the 2015 version.

    So I guess I need to go back and uninstall 2015 and reinstall Classic.  I sure hope Classic will work for me this time...my slideshow is very important to me!

    Thanks!

    KR Seals
    Community Expert
    KR SealsCommunity Expert
    Community Expert
    July 30, 2018

    LR 2015 will not open a catalog created by later versions of LR Classic CC. Your slide show information is contained in the catalog of the version of LR that you uninstalled.

    You need to install and use the version of LR that you used to create the catalog and slideshow.

    Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.
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