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kylemcn
kylemcn
Participant
February 5, 2017
Answered

Unistall and reinstall on Lightroom. ['Lightroom quit unexpectedly' message ever time LR is opened on Mac]

  • February 5, 2017
  • 3 replies
  • 1020 views

I have the latest version of Lightroom on my Mac and every time I click the application on my desktop it doesn't open and just comes up with the message. 'Lightroom quit unexpectedly.' I plan to uninstall it and reinstall it but as a paying customer and it costing $200 Australian I just want to be sure that this will not affect anything and I will be able to reinstall it without any drama. Thank you in advance.

This topic has been closed for replies.
Correct answer anshulp39412687

Hi Kyle,

Please try to run lightroom from terminal, using

"/Applications/Adobe\ Lightroom/Adobe\ Lightroom.app/Contents/MacOS/Adobe\ Lightroom"

It will show some error message in the console.

Also, kindly add following to your config.lua file

loggers["*"] = {

                logLevel='debug',

                action = "traceback"

}

and restart lightroom from Terminal.

and post the logs.

Thanks

3 replies

A
Adobe Employee
anshulp39412687Correct answer
Adobe Employee
February 6, 2017

Hi Kyle,

Please try to run lightroom from terminal, using

"/Applications/Adobe\ Lightroom/Adobe\ Lightroom.app/Contents/MacOS/Adobe\ Lightroom"

It will show some error message in the console.

Also, kindly add following to your config.lua file

loggers["*"] = {

                logLevel='debug',

                action = "traceback"

}

and restart lightroom from Terminal.

and post the logs.

Thanks

J
Community Expert
Jao vdLCommunity Expert
Community Expert
February 6, 2017

Follow the link John posted to see what the console is. You can see all kinds of error messages there but if you're not so into computers it is often rather hard to understand what you're looking at. Also have you tried restarting the computer? Have you tried resetting the Lightroom preferences (see here: https://www.lightroomqueen.com/articles-page/how-do-i-reset-lightrooms-preferences/  )​ That can also help when Lightroom is misbehaving.

kylemcn
kylemcnAuthor
Participant
February 6, 2017

I reset the preferences but has made no change in the application. What're your thoughts on reinstalling the program?

John Waller
Community Expert
John WallerCommunity Expert
Community Expert
February 5, 2017

Any relevant info in the Console?

http://www.imore.com/what-console-macos-sierra-and-why-should-you-care

kylemcn
kylemcnAuthor
Participant
February 6, 2017

Sorry man, as in? Not much idea when comes to computers.

John Waller
Community Expert
John WallerCommunity Expert
Community Expert
February 6, 2017

Error messages? Anything relating to Lightroom?

Try resetting Preferences first.

If that does not solve it, start Lightroom and when it closes check the Console for the latest batch of messages to see if you can find any clues as to what is happening.

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