Unknowledgable Staff

For problems like this, this Adobe COmmunity SUpport is your best option.

First, it is highly likely than one of us (unpaid but knowledgeable advanced users ourselves) will know how to solve or at least where to look for the answer.

And the other benefit of this Community, is that it is viewed by the Adobe gurus - at Adobe. And the "gurus". will often chime in with the answers !

It seems best to rely on the "wisdom of the community". Your questions either have already been asked and answered (and you can use "search this community" to find those answers), or will be answered by a knowledgeable community member if it's something new or unique. Each time I have had a question about how to do something in LRC, I have found my answers here or in the Adobe help pages. There are Community members who have many years and many thousands of hours using the Adobe products. The on-call staff probably has a database of FAQ's to refer to and a modest amount of training on Adobe products. They'll never come close to the wisdom of this community. 

The word you are looking for is

Outsourced

A very filthy word.