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Renato22251970hpcv
Participating Frequently
January 17, 2023
Question

Unknown error on export

  • January 17, 2023
  • 1 reply
  • 4367 views

suddentely, i cant export my photos. LR gives me un unkow wrror, so, i dont even know what the problem is. i re-installed, I gave the PC to an IT colleague, that reset some settings, and it worked 3 times. after it, it stopped exporting again.

i changed several exportings settings, but the problem dont go away....

 

PS: how the f**** can i talk with somebody of Adobe?! we are paying for a software but also for a service, and i cant find any direct contact to them. only stupid bots and FAQs!

thank you for your support

1 reply

johnrellis
johnrellis
Legend
January 17, 2023

Try setting the option Preferences > Performance > Use Graphics Processor to Off.  Do you still get the error?  If not, then update your graphics driver:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

 

R
Renato22251970hpcvAuthor
Participating Frequently
January 18, 2023

Hi. thank you for your time and help!

I did that before, and it doesnt work...
Do you know how to contact Adobe through some direct helpdesk chanel (email, phone, etc)?


johnrellis
johnrellis
Legend
January 18, 2023

Click the small Contact Us > Start Now button buried near the bottom of this page:

https://helpx.adobe.com/support/lightroom-classic.html

 

Beware that other than for routine installation issues, Adobe Support is hit or miss (more miss than hit), and they'll often say anything to close out a case.  

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