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Participant
July 13, 2023
Question

Unspecified Crashing

  • July 13, 2023
  • 1 reply
  • 77 views

I made the updates & it keeps crashing

 

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1 reply

AxelMatt
Community Expert
Community Expert
July 14, 2023

Please Consider including the following in your question: 

  • Adobe product and version number 
  • Operating system and version number 
  • The full text of any error message (s) 
  • What you were doing when the problem occurred 
  • Screenshots of the problem 
  • Computer hardware, such as CPU; GPU; the amount of RAM; etc 

 

Please provide also a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item. 

There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post. 

 

In the meantime you can try to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue. 

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom. 

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html 

 

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the link below. 

Troubleshoot GPU issues | Lightroom Classic (adobe.com) 

 

Another step is to try to reset the Lightroom preferences. 

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/ 

It's recommended to backup your preferences before you reset the preferences to the default settings: 

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html 

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI