Skip to main content
D
defaultgrt5t99i3ztg
Known Participant
June 20, 2025
Question

Update broke LrC

  • June 20, 2025
  • 4 replies
  • 849 views

Whatever the new update did to LrC rendered it unusable. It worked (as well as it ever does) 2 days ago, and now I can't edit photos because it hangs and hangs and hangs... Wasted time with 2 chat sessions, tried a couple of Preferences changes (which didn't work). They claimed that the update was "thoroughly tested"--obviously not. When they started suggesting that I try restarting my computer, I felt like I was in the bad old Windows days and just about went through the roof. This has only reinforced my hate for Adobe. 

 

Anyone have the same issue? Any suggestions?

 

Per guidelines:

1. 14.4 Release, Build [202506051112-5918896a]

2. Mac mini, 15.5 (24F74)

3. Basic step to reproduce the problem: Open LrC

4. Expected result: able to edit photograph; actual result: application hangs and hangs and hangs and hangs...

 

Idea: 2. Processing photographs is my livelihood. That's valuable to me.

    4 replies

    R
    realistic_child6528
    Participant
    June 26, 2025

    I have the same issues on 2 machines. Reinstalled LrC on one machine and then TOTALLY FACTORY RESET the other machine. Neither option worked. It's a user issue or bad installation. I currently can not do work.

    MacBook Air
    13-inch, M4, 2025

    MacOs 15.5 (24F74)
    Latest LrC

    The other machine is a 2019 Intel Macbook Pro.

    Please push an update. Jobs are at stake. 

    R
    realistic_child6528
    Participant
    June 26, 2025

    Details of the issue on both machines : 
    1. Connect memory card
    2. Select "Import" in LrC
    3. Use the exact same workflow I've always done with metadata and file naming (simple custom name + file #), import to external HD (USB C SSD)
    4. Click IMPORT
    Observe:

    1. The upper left hand coner shows a copying progress bar which never moves

    2. If you try to click X to cancel the copying process nothing happens and the copying is not stopped

    3. All attemps to close/shut down LrC fails (click X, file-quit, force quit) 

    4. Sometimes forcequit works. Most of the time I have to shut down the machine by holding down the power button of the machine. I've sent a bunch or reports and logs to both Adobe and Apple when the machine restarted and asked to send a report. 

    It's not us. It's Adobe or Apple with the latest updates. I change nothing about my workflow. Please PLEASE fix this ASAP thank you so much.

    D
    defaultgrt5t99i3ztgAuthor
    Known Participant
    June 27, 2025

    Thank you. It's definitely not us. It's Adobe, though they're trying to hide their incompetence. I've been in chats and phone calls for hours over the last week, with no genuine technical support. And no solution. I've been working with software/coding problems for 20 years and I know it's a problem with the 14.4 update. I've had to turn away customers and delay customers' work in progress. I'm losing money that I'll never get back. 

    S
    Adobe Employee
    saitejagopi2894
    Adobe Employee
    June 23, 2025

    @defaultgrt5t99i3ztg

    Sorry to hear that you're experiencing issues. Could you please share your System Info? You can find it by navigating to:

    Help → System Info

    Here are a few additional tips that might help:

    1. Plugins: If you have any plugins installed, try disabling them temporarily to see if the issue persists.
    2. Auto XMP: Please check if Auto XMP is enabled in your system settings. Disabling it might help in some cases.

    Also, just to better understand the issue:

    • Does the lag occur with all types of images, or only with images that have specific edits applied (e.g., Super Resolution, Denoise, etc.)?
      D
      defaultgrt5t99i3ztgAuthor
      Known Participant
      June 23, 2025

      Thanks. Here's the system info as copied from LrC:

      Lightroom Classic version: 14.4 [ 202506051112-5918896a ]
      License: Creative Cloud
      Language setting: en-US
      Operating system: Mac OS 15
      Version: 15.5.0 [24F74]
      Application architecture: arm64
      Logical processor count: 8
      Processor speed: NA
      SqLite Version: 3.36.0
      Built-in memory: 8,192.0 MB
      Dedicated GPU memory used by Lightroom: 600.6MB / 5,461.3MB (10%)
      Real memory available to Lightroom: 8,192.0 MB
      Real memory used by Lightroom: 1,297.3 MB (15.8%)
      Virtual memory used by Lightroom: 411,048.0 MB
      Memory cache size: 41.1MB
      Internal Camera Raw version: 17.4 [ 2272 ]
      Maximum thread count used by Camera Raw: 5
      Camera Raw SIMD optimization: SSE2
      Camera Raw virtual memory: 3686MB / 4095MB (89%)
      Camera Raw real memory: 3818MB / 8192MB (46%)

      Cache1:
      Final1- RAM:139.0MB, VRAM:0.0MB, _DSF3424.RAF
      NT- RAM:139.0MB, VRAM:0.0MB, Combined:139.0MB

      Cache2:
      m:41.1MB, n:317.5MB

      U-main: 87.0MB

      Standard Preview Size: 5120 pixels
      Displays: 1) 5120x2880

      Graphics Processor Info:
      Metal: Apple M2
      Init State: GPU for Image Processing supported by default
      User Preference: Auto
      Enable HDR in Library: OFF

      Application folder: /Applications/Adobe Lightroom Classic
      Library Path: /Users/loren/Pictures/Lightroom/Lightroom Catalog.lrcat
      Settings Folder: /Users/loren/Library/Application Support/Adobe/Lightroom

      Installed Plugins:
      1) AdobeStock
      2) Aperture/iPhoto Importer Plug-in
      3) Aperty
      4) DxO PhotoLab 8
      5) DxO PhotoLab 8 Importer
      6) Flickr
      7) Nik 7 HDR Efex
      😎 Plugin Parameters

      Config.lua flags:

       

      About #1.: What's the point of using LrC if one can't use plugins?And, it all worked fine (as 'fine' as an Adobe product ever works), plugins and all, until I installed the 14.4 update (and now the earlier versions are broken too!).

      About #2.: XMP shouldn't be an issue with Mac OS 15.5. 

      • Lag occurs with all images. Yes with edits like Super Resolution, Denoise, etc. too. Again, what's the point of an update--in fact the app at all--if one can't use the features provided? Kind of puts the lie to Adobe's "thoroughly tested" claim. And, again, it worked--using those editing tools--before I installed the update. Jeez Louise!

      Thanks for your thoughts.

       

      S
      Adobe Employee
      saitejagopi2894
      Adobe Employee
      June 21, 2025

      @defaultgrt5t99i3ztg  Thanks for sharing, and sorry to hear that the previous suggestion from @Rikk Flohr: Photography  didn’t resolve the issue.

      Could you please try the following steps and let us know if it makes any difference on your machine?

      🔧 Performance Troubleshooting Steps:

      1. Go to Edit → Preferences → Performance
      2. Under Camera Raw Cache Settings, click Purge Cache
      3. After purging the cache, restart your machine

      Several users have found this helpful, including one who resolved a similar issue in this thread:
      Solved: LRC 14.4 Release and Smart Preview - Adobe Product Community - 15380000

      Let us know how it goes!

       

      D
      defaultgrt5t99i3ztgAuthor
      Known Participant
      June 23, 2025

      Tried that. Didn't help

      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      June 20, 2025

      It sounds like you may have a bad installation. You don't mention that Support performed the steps to reinstall. 

      Try this process: 

       

      Clean Lightroom Install Procedure

      1. Close Lightroom
      2. Restart the computer
      3. Use the Adobe Creative Cloud App to uninstall Lightroom
      4. Restart the computer
      5. Install Lightroom via the Creative Cloud App without launching any other programs.
      6. Restart the computer
      7. Launch Lightroom
      8. Wait 5 minutes

       

      If that doesn't resolve the issue, then a reset of preferences is the next step: 

       

      This procedure works for both Lightroom Classic and Lightroom Desktop.

      If you are using Lightroom Desktop, it can change your local storage location. Please review this setting after resetting preferences. 

       

      Reset Procedure:

      1. Close Lightroom.

      2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

      3. Overwrite the Preferences when prompted by the dialog.

      4. Close Lightroom.

      5. Restart Lightroom.

       

      If, after that, you still see issues, it may be a corrupt Apple User Account. Create a test account on your OS with Admin Privileges and see if LrC misbehaves logging in as the new user.

      Failing that, return here with complete specs from your system for the Community Professionals to evaluate. 


      Rikk Flohr: Adobe Photography Org
      D
      defaultgrt5t99i3ztgAuthor
      Known Participant
      June 21, 2025
      Thanks.

      I tried all of these. No change.

      LrC works marginally at best, and then they break it with a “thoroughly tested” “update”. I’m losing money ...
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices