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xues69464002
xues69464002
Participant
July 29, 2019
Question

update lightroom

  • July 29, 2019
  • 3 replies
  • 141 views

Hi There,

Please help me to update my lightroom because my old one is not able to read raw photos.

You customer service sent me the link to connect you here to help me.

My account is

Thank you

[personal information removed for your protection - https://forums.adobe.com/docs/DOC-3731]

[This is a public forum, not Adobe support, please do not post personal information]

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    This topic has been closed for replies.

    3 replies

    JP Hess
    JP Hess
    Inspiring
    July 29, 2019

    Or use the standalone free DNG converter to create digital negative copies of your raw files that can be used in older versions of Lightroom.

    Per Berntsen
    Community Expert
    Per BerntsenCommunity Expert
    Community Expert
    July 29, 2019

    xues69464002  wrote

    Please help me to update my lightroom because my old one is not able to read raw photos.

    What exact version of Lightroom do you have? Go to Help > About Lightroom to verify.

    And what is the make and model of your camera?

    If this a new camera, you most likely have to subscribe to one of the Photography plans.

    Lightroom is now subscription only.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    July 29, 2019

    Adobe removed old links from public view https://theblog.adobe.com/changes-to-creative-cloud-download-availability

    -also read https://prodesigntools.com/adobe-limits-software-downloads.html

    IMPORTANT NOTE:

    The process below WILL NOT WORK if you have a (CS6 or earlier) serial number for an education or volume version, since the only downloads now available are the retail installers, which DO NOT work with an education or volume serial number

    Start by reading reply #10 https://forums.adobe.com/thread/2620448

    -Also read https://helpx.adobe.com/in/download-install/kb/downloaded-older-app.html

    -And https://helpx.adobe.com/x-productkb/global/find-downloaded-file-app.html

    -OR... Go to https://www.adobe.com/about-adobe/contact.html

    -click on the Chat bot on the bottom right hand corner of the first screen

    --the chat bot is the circle with a funny looking box with 3 dots inside

    -click on Downloading or Installing, then type Agent

    Do NOT let the support agent tell you to come to the forums for help... no user in a public forum has access to Adobe's internal links, you MUST obtain the program and update links from Adobe support

    AND when you finally do have a download link, be sure to copy every file you download to an external drive (or 2 or 3) so you never have to hunt for download links if they are moved again... also make a text file containing ALL of your serial numbers and copy that file as well

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