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Participant
November 4, 2025
Answered

updated lightroom after moving photos to new folder now can't import

  • November 4, 2025
  • 2 replies
  • 122 views

I recently had to move my photos folder from one place to another (old drive died, copied files from a backup to a new drive). At the same time I updated to the latest Adobe, that now has assisted culling for example. Main catalog updated fine, was able to view photos etc. Then I tried to import. Since it's a new version of adobe it's now showing me the new fetaures.. in this case assisted culling. No problem, click on the X to close the dialog.. nope.. hmm.. I can't click anywhere to get rid of the dialog. Thought maybe adobe crashed, so i clicked on another window and low and behold there's another dialog behind the culling sample one.. it's showing that the old destination folder no longer exists, which is true. Ok, click on Ok. Nope.. instantly the culling dialog is back.. so now I'm stuck. I can't close the culling dialog, and I can't close the missing destination folder dialog. I can only kill the process.. 

Anyone have a solution for this crazy one?

Correct answer MEstey

Alright, thanks to ChatGPT, I managed to solve this one. All I did was delete the Lightroom Classic CC 7 Preferences.agprefs file, and somehow this fixed things so that I was able to close each dialog (which still showed up). Odd, but whatever, it worked.
Adobe Gods, please close this issue.

Thanks.

2 replies

MEsteyAuthorCorrect answer
Participant
November 4, 2025

Alright, thanks to ChatGPT, I managed to solve this one. All I did was delete the Lightroom Classic CC 7 Preferences.agprefs file, and somehow this fixed things so that I was able to close each dialog (which still showed up). Odd, but whatever, it worked.
Adobe Gods, please close this issue.

Thanks.

nikunj.m
Legend
November 4, 2025

Hi, thanks for reaching out, and updating the thread with what helped to fix the issue you were experiencing. 

Let us know if you need help with anything else. 
Thanks,
Nikunj

MEsteyAuthor
Participant
November 4, 2025