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allenr26
Participant
June 3, 2018
Question

updaterstartuputility.exe - Bad Image

  • June 3, 2018
  • 1 reply
  • 4680 views

I recently upgraded (Complete Install) my system from Windows 7 Professional to Windows 10 Professional. I downloaded both Photoshop and Lightroom CC Classic. When I boot my computer I receive an updaterstartuputility.exe - Bad Image message. I close this error and proceed. I execute LR and it seems ok. I go to the Develop module and elect to  edit a photo in Photoshop. This seems to work ok except when returning to LR the image in the maim screen is blacked ou and I can't view any images. If I go to the Library module I see my images. This only gets rectified if I exit LR and then restart LR. I was receiving an adobe_licutil.exe - Bad Image error when going from LR to PS, but I seem to have rectified this. I have uninstalled and reinstalled both applications three times. What do I need to do?

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1 reply

Rob_Cullen
Community Expert
Rob_CullenCommunity Expert
Community Expert
June 3, 2018

Adobe has this 'help' page for your error-

Lightroom.exe - Bad Image error

Also- Are you using the Adobe Creative Cloud Desktop App to manage the total install process for LR & Ps?

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
A
allenr26Author
Participant
June 3, 2018

I tried the help page workaround and this rectified licutil problem, but not the updaterstartuputility.exe issue. I am using the Adobe Creative Cloud Desktop App to manage the total install process. Thank you.

Rob_Cullen
Community Expert
Rob_CullenCommunity Expert
Community Expert
June 4, 2018

Beyond my knowledge now, sorry.

My last suggestions would be-

1. Run the Adobe Creative Cloud Cleaner Tool  and use it to un-install all Adobe 'stuff', then re-install the CC Desktop App and re-install. ('painful' and time consuming I know-  been there, done that)

2. Contact Adobe Support.

(and a thought- You are a subscriber to Creative Cloud? and you computer connects online with Adobe? )

TBMK licutil.exe is a 'Licence' utility that checks your activation status.

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
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