Skip to main content
B
Bruyn
Inspiring
February 16, 2019
Answered

Updates have been disabled for this machine.

  • February 16, 2019
  • 8 replies
  • 13740 views

I'm running LR CC Classic 8.0. and want to update to 8.2. Creative Cloud says that there are no updates. Auto update is checked on.
If I check for update from in LR, I get "Updates have been disabled for this machine. Please contact your administrator"

    Correct answer Shahrukh Khan 9155

    Rename or delete the file AdobeUpdaterAdminPrefs.dat and then Chcek for updates in CCDA it worked.
    Location :
    Mac : /library/ApplicationSupport/Adobe/AAMUpdaterInventory/1.0
    Win : C:\Program files(x86)\common files\adobe\AAMUpdaterInventory\1.0

    8 replies

    S
    Adobe Employee
    Shahrukh Khan 9155Correct answer
    Adobe Employee
    May 25, 2023

    Rename or delete the file AdobeUpdaterAdminPrefs.dat and then Chcek for updates in CCDA it worked.
    Location :
    Mac : /library/ApplicationSupport/Adobe/AAMUpdaterInventory/1.0
    Win : C:\Program files(x86)\common files\adobe\AAMUpdaterInventory\1.0

      A
      antony.zacharias
      Participant
      May 29, 2024

      Was having trouble upgrading to Lightroom 13.3 and this fixed my issue! I didn't realise I've actually been missing out on Photoshop and Lightroom updates for a year! Thanks so much for this.

      B
      BruynAuthor
      Inspiring
      February 17, 2019

      Just had Adobe live support on the line. They took over my PC and deleted a whole bunch of folders and reinstalled Creative Cloud. Now I can update. There was a problem with the Creative Cloud App.

      GoldingD
      GoldingD
      Legend
      February 17, 2019

      And

      https://creativepro.com/troubleshooting-adobe-creative-cloud-desktop-app/

      GoldingD
      GoldingD
      Legend
      February 17, 2019

      And read

      Available updates not listed for Adobe Creative Cloud applications

      IMO solution five should be just the Adobe a Creative Cloud Desktop app, not all of CC.

      GoldingD
      GoldingD
      Legend
      February 17, 2019

      Adobe Creative Cloud Desktop app is key to the entire CC suite running. If that little app is broke, then everything else, especially as it relates to updates comes to a screeching halt.

      Time to uninstall it, download a new copy, then install it.

      B
      BruynAuthor
      Inspiring
      February 17, 2019

      I can't seem to uninstall the Adobe Creative Cloud app. It keeps telling me that other apps need it, and it won't unistall...tips? I'm running windows 10.

      GoldingD
      GoldingD
      Legend
      February 16, 2019

      Was that updates have been disabled or auto updates have been disabled?

      Auto-Update is disabled or not available in Creative Cloud desktop app

      GoldingD
      GoldingD
      Legend
      February 16, 2019

      Is this a PC at home or at work?

      B
      BruynAuthor
      Inspiring
      February 16, 2019

      It's a home PC. Auto updates are enabled.

      Sean McCormack
      Community Expert
      Sean McCormackCommunity Expert
      Community Expert
      February 16, 2019

      I'd uninstall the Creative Cloud app and reinstall it.

      Sean McCormack. Author of 'Essential Development 3'. Magazine Writer. Former Official Fuji X-Photographer.
      GoldingD
      GoldingD
      Legend
      February 16, 2019

      First off, if it worked properly, clicking on update inside of LR would just bring up the Adobe Creative Cloud Desktop app.

      Now an old issue existed with the Adobe Creative Cloud Desktop app that no updates were being shown, even though updates existed. But that predates v8 of LR Classic CC, so probably not your issue. One solution was to uninstall just the Adobe Creative Cloud Desktop app. Download a fresh new copy and reinstall it. Just the Adobe Creative Cloud Desktop app, nit Lightroom etc. I am hesitant to recommend that.

      On the Adobe Creative Cloud Desktop app, the three dots upper right (I think) select check apps for updates.

      Also, in that app, three dots, preferences, what version? 4.8.0.421?

      Yonder if Adobe is putting a hold on v8.2?

      B
      BruynAuthor
      Inspiring
      February 16, 2019

      Yes, version 4.8.0.421.
      If I select check for updates in Creative Cloud, it shows LR as up to date.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices