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A
adriank27754197
Known Participant
March 8, 2018
Question

Updating from LR 6.13 to 6.14

  • March 8, 2018
  • 2 replies
  • 2744 views

Hi,

I am not able to update my LR 6.13 to LR 6.14.

The cloud app does not offer the option for updating; it seems that it thinks the program is up to date.

I have also tried to apply the 6.14 patch that I got from the adobe site directly, which did not work.

It gave me the error message: 'Update Failed. This patch is not applicable for you. Please check for updated from Help Menu in your product to see list of latest updates available. If the problem persist, contact Customer support for further assistance'.

I believe this is related to the reported issue here.

Is there any other solution to that besides deleting everything related to Adobe and reinstalling from scratch?

Also, I tried to reinstall the cloud app, but it will not de-install, as it says that I have programs that depend on it.

However; I do not have LR CC or LR Classic, only LR6.13.

Is there any way I can force the de-installation of the cloud app to try a new install of it?

Thanks,

Adrian

This topic has been closed for replies.

2 replies

Just Shoot Me
Just Shoot Me
Legend
March 8, 2018

Right the Cloud App, the CC DTA, should show you any updates if you are using the perpetual license version LR 6.

Go to this page and download the Update LR 6.14.

Download Photoshop Lightroom

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
March 8, 2018

Backup your catalog, your own created templates. Then do the following steps:

  • deinstall Lightroom
  • deinstall all Adobe programs that you have installed.
  • run the Adobe Cleaner Tool​ (German version)
  • reboot your computer.
  • if errors on deinstalling specific Adobe apps try to deinstall again.
  • run the cleaner tool again and reboot your computer.
  • download the installation files ​ (German version)
  • install Lightroom 6 and the update to 6.14
My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
antonior23254972
antonior23254972
Known Participant
March 8, 2018

Is this the only option ? It seem too radical....

A
adriank27754197Author
Known Participant
March 8, 2018

This is, what I also thought.

It is not only the catalog, which to backup.

All the preferences, import and export settings (or is this, what you call templates?)....everything needs to be localized, backup-ed, and the again applied somehow?

Pheew....sounds like a lot of work for an update from 6.13 to 6.14 .

Maybe I will just stick to 6.13. There is not too much change between those versions, and there will never be another update on it anyways.....

Still, thank you.

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